Security-gsoc Operator

2 weeks ago

Rancho Bernardo, United States Prosegur Full time

Security-GSOC Operator
- Will create, update, and maintain daily/weekly reports.
- Act as an essential element within the global security operation center (GSOC) that functions on a 24/7 basis, addressing all matters pertaining to business operations, emergencies and business intelligence.
- Prioritizes critical information, incidents, emergent situations, travel reports, imminent weather alerts and natural disaster forecasts, and other data points as they emerge on a case-by-case basis.
- Serve as a critical Point of Contact (POC) for incoming and outgoing requests of service across the enterprise.
- As a member of the contract security team, understand and relay information with proper escalation protocols using the proper Chain of Command.
- Provide direct mission support for responses to physical security incidences, event support, and emerging emergency response operations.
- Assist and advise the Shift Lead and Assistance Operations & GSOC Manager in all operational matters and procedures.
- Must remain prepared to assume additional responsibilities required in response to contingencies and crises.
- Responsible for updating where necessary or directed, relevant protocols and procedures.
- Responsible for training new watch officers and security in GSOC responsibilities and procedures, as they are onboarded and rotate into the GSOC.
- Participate and support regular training and tabletop exercises.
- Other duties as assigned.

Shifts include: Saturday
- Tuesday 2:45pm to 11:15pm

Hourly starting wage: $20.50/hr

**Knowledge, Skills & Abilities**:

- Experience with access control systems and CCTV monitoring systems.
- Strong working knowledge of MS Office products.
- Proficient with Internet Applications
- Time management skills
- Self-motivated
- Ability to work under pressure in a dynamic environment.
- Able to learn quickly, follow instructions and work independently
- Team player with a commitment to meeting deadlines
- Good communication skills
- Ability to tolerate somewhat high volume and repetitious tasks.
- Ability to maintain strict confidentiality and communicate in a professional manner
- Ability to safeguard and communicate sensitive information

**Qualifications**:

- High school diploma or GED equivalent
- Must have a valid Security Guard License
- Must have 2 years of experience as a security officer
- Must have open availability to work all shifts and schedules
- Minimum 1 year of customer service experience required
- Minimum 1 year of call center experience required
- Must have reliable transportation
- Must have good communications skills
- Ability to stand or walk for long periods
- Must be able to walk/run flights of stairs on a daily basis.
- Ability to think clearly during crisis or high-stress periods
- Must be reliable, have a positive attitude, and uphold ethical behavior"
- Two years of post-high school education/training or equivalent experience in private security.
- Previous Dispatch or Security Operations Center

Prosegur offers a whole suite of benefit options. Prosegur believes in career advancement and encourages current employees to apply. We offer competitive wages and exciting company resources.

License # CA PPO 120931 #WER123

Prosegur is a world leader in the private security industry. Through its five business lines —Prosegur Security, Prosegur Cash, Prosegur Alarms, Cipher and Prosegur AVOS — it offers companies, households and retail businesses a security that they can trust, based on the most advanced solutions in the market. With presence on the five continents, Prosegur currently has a team of more than 150,000 employees. The company channels its social action through the Prosegur Foundation that works in four lines of activity: education, inclusion of people with disabilities into the job market, corporate volunteering and the promotion of culture.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

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