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Collection Agent

4 months ago

Davenport, United States Exploria Resorts Full time

**Job Summary**:
We are seeking a detail-oriented Collection Agent to join our team. The primary responsibility of the Collection Agent is to manage overdue accounts and collect outstanding debts from customers.

**Pay**:
$15-$16/hr + Commission + Bonuses

**Hours/Shift**:

- Monday - Friday (3 days will be an 8am-5pm shift, 2 days will be a 10am-7pm shift)
- Every other Saturday (If you work on Saturday your day off will be during the week)
- Sundays: Always off

*Subject to change based on business needs

**Duties**:

- Contact customers to discuss their overdue payments and negotiate payment plans
- Utilize financial software to track accounts and update payment information
- Collaborate with the billing department to resolve billing issues and discrepancies
- Maintain accurate account records and perform account reconciliation

**Qualifications**:

- Strong communication and time management skills
- Ability to negotiate effectively with customers to secure payments
- Previous experience in call centers or customer service

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Referral program
- Vision insurance

Weekly day range:

- Monday to Friday
- Rotating weekends

Work setting:

- Call center

Application Question(s):

- Are you comfortable working onsite, 5 days a week?
- Are you Bilingual - Spanish/English?
- Are you able to reasonably commute to 25 Town Center Blvd, Clermont, FL 34714 ?

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person