Lead Event Technician, Audio Visual, Conrad

2 weeks ago

Washington, United States Encore Global Full time

Position Overview

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.

Customer Service
- Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
- Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.

Technical Ability
- Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
- Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge
- Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
- Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor up-selling techniques.
- Work with clients to finalize invoices.

Job Qualifications
- High school diploma required. Associate’s degree is preferred.
- Encore Technical Level 3 Certification is required. New Encore team members must be certified by their location within 30 days.
- 1 - Encore Technical Level Two Core Certification is required (Audio, Lighting, Projection, Video, Scenic). New Encore team members must be certified by a qualified proctor within 60 days.
- 2-3+ years of customer service or hospitality experience is preferred.
- 2-3+ years of audio visual experience is required.
- A valid driver’s license is required for team members in positions that may operate Company vehicles
- Additional DOT requirement may need to be met if applicable.

Competencies
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Decision Quality
- Tech Savvy
- Communicates Effectively
- Drives Results
- Instills Trust

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

  • Lead Audio

    3 weeks ago

    Washington, United States Event & Media Technologies Remote Work Freelance Full time $40 - $55

    Audio Visual & Lighting Technicians Needed for Freelance OpportunitiesJob Title: A1, V1, or L1  Good afternoon! Event & Media Technologies is one of the nation’s leading Audio/Visual/Lighting staffing entities and we have an immediate need for qualified/professional freelance Audio/Visual/Lighting technicians in your region. Check us out at...

  • Lead Event Technician, Audio Visual, Conrad

    7 days ago

    Washington, United States Encore Full time

    Position Overview The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology. Key Job Responsibilities Equipment...

  • Audio Visual Technician

    1 week ago

    Washington, United States Inspire Event Technologies LLC Full time

    Job DescriptionJob DescriptionAt INSPIRE, we know the value of exceptional people. We pride ourselves on providing our employees with growth and career-oriented succession planning. INSPIRE operates each day in a customer-focused, innovative, and team-based environment. Our people are the primary reason for our success.We provide quality technology,...

  • Lead Event Technician, Audio Visual, Conrad

    7 days ago

    Washington, United States Encore - PSAV Presentation Services Full time

    The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Oper Technician, Operations Manager, Event, Audio, Customer Service, Technical, Technology

  • Event Technical Lead, Audio Visual

    2 weeks ago

    Washington, United States Encore Event Technologies LLP Full time

    Our Technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work...

  • Part Time Audio Visual Technician

    7 days ago

    Washington, United States Inspire Event Technologies LLC Full time

    At **INSPIRE**, we know the value of exceptional people. We pride ourselves on providing our employees with growth and career oriented succession planning. **INSPIRE** operates each day in a customer-focused, innovative, and team-based environment. Our people are the primary reason for our success. We provide quality technology, qualified technicians, and a...

  • Audio Visual Technician

    7 days ago

    Washington, United States INSPIRE Full time

    At INSPIRE, we know the value of exceptional people. We pride ourselves on providing our employees with growth and career-oriented succession planning. INSPIRE operates each day in a customer-focused, innovative, and team-based environment. Our people are the primary reason for our success. We provide quality technology, qualified technicians, and a...

  • Audio Visual Technician

    7 days ago

    Washington, United States INSPIRE Full time

    At INSPIRE, we know the value of exceptional people. We pride ourselves on providing our employees with growth and career-oriented succession planning. INSPIRE operates each day in a customer-focused, innovative, and team-based environment. Our people are the primary reason for our success. We provide quality technology, qualified technicians, and a...

  • Audio Visual Technician

    7 days ago

    Washington, United States INSPIRE Full time

    At INSPIRE, we know the value of exceptional people. We pride ourselves on providing our employees with growth and career-oriented succession planning. INSPIRE operates each day in a customer-focused, innovative, and team-based environment. Our people are the primary reason for our success. We provide quality technology, qualified technicians, and a...

  • Audio-Visual Technician

    4 weeks ago

    Washington, United States Venture Talent Consulting Full time

    Job DescriptionJob DescriptionAre you ready to build a rewarding career and a better future? Venture Talent is always on the lookout for motivated, curious, and creative people to join our IT and Telecom programs.OverviewWe are currently seeking an Audio-Visual Technician that will be a critical member of a U.S.-based global systems integrator providing...

  • Audio-Visual Tech Lead

    4 weeks ago

    Washington, United States Pierce Full time

    Setup and calibrates audio visual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems (VTC), microphones and speakersProvides on-site and remote end users support for issues involving audio-visual equipment and software in a timely and efficient mannerPerforms monthly preventive maintenance of DC...

  • Audio-Visual Tech Lead

    4 weeks ago

    Washington, United States Pierce Full time

    Setup and calibrates audio visual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems (VTC), microphones and speakersProvides on-site and remote end users support for issues involving audio-visual equipment and software in a timely and efficient mannerPerforms monthly preventive maintenance of DC...

  • Audio-Visual Tech Lead

    21 hours ago

    Washington, United States Pierce Full time

    Setup and calibrates audio visual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems (VTC), microphones and speakersProvides on-site and remote end users support for issues involving audio-visual equipment and software in a timely and efficient mannerPerforms monthly preventive maintenance of DC...

  • Audio / Visual (Av) Technician (Top Secret

    4 weeks ago

    Washington, United States DAWSON Full time

    **Salary range**: $75,000 to $80,000 - **Clearance required**: Top Secret **JOB TITLE**: AUDIO / VISUAL (AV) TECHNICIAN **SUMMARY**: We are looking to hire full-time **Information Technology Analyst (**Audio / Visual Technician)** personnel to provide support services to assist with the development and operations of the FBI Experience. The FBI Experience...

  • Audio-Visual Tech Lead

    3 weeks ago

    Washington Highlands, Washington, D.C., United States Pierce Technology Corp Full time

    Setup and calibrates audio visual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems (VTC), microphones and speakers Provides on-site and remote end users support for issues involving audio-visual equipment and software in a timely and efficient manner. Performs monthly preventive maintenance of...

  • Audio Visual Technician

    4 weeks ago

    Washington, United States PRIME CONSULTING INC Full time

    **AV Support for CEO** **Washington Navy Yard, DC** **6 - 14 years of experience** **Job description**: **Must Have Technical/Functional Skills** - Supporting SLT (Senior Execs) from VP and CEO **Roles & Responsibilities** - With strong customer service Pedigree - Supporting SLT (Senior Execs ) from VP and CEO - About 40 Senior Execs - About 30 rooms -...

  • Audio Visual Technician

    2 weeks ago

    Washington, United States Catapult Federal Services Full time

    Job Description: AV Technician will support the daily operations of the audiovisual team in the internal office locations based on IT AV standards. This role is responsible for supporting infrastructure operations for IT production systems and services based on operational requirements and service agreements. The candidate should have familiarity with...

  • Audio Visual Technician

    21 hours ago

    Washington, United States Catapult Federal Services Full time

    Job Description: AV Technician will support the daily operations of the audiovisual team in the internal office locations based on IT AV standards. This role is responsible for supporting infrastructure operations for IT production systems and services based on operational requirements and service agreements. The candidate should have familiarity with...

  • Audio Visual Install Supervisor

    3 weeks ago

    Washington, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionJob Summary:We are seeking a skilled and dedicated AV Site Supervisor to oversee the installation, configuration, and maintenance of audio-visual systems at various project sites. The ideal candidate will have a strong background in audio-visual technology, coupled with proven leadership skills and the ability to manage a team...

  • Power Distribution Technician, Audio Visual

    7 days ago

    Washington, United States Encore Full time

    Position Overview The Power Distribution Technician is responsible for electrical set and strikes for PSAV and outside production companies. This position works closely with the PSAV Exhibit Coordinators, Supervisors, PSAV Sales staff and Banquet Managers. The PD Technician assists with Audio Visual duties as assigned and when power distribution activities...