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Italian and English Quality Assurance Coach

1 month ago

Doral, United States PR Global Reservations LLC Full time

Italian and English Fluent QA COACH NEEDED

Paid Holidays Monday - Friday Onsite Work Only

**Are you looking for a Challenge? We have an exciting job opportunity waiting for you.**

**DUTIES AND RESPONSIBILITIES**:

- Performs Coaching and documents all assigned Agent/Representative monthly evaluations
- Identifies in-house quality performance issues in both Hardware and Software
- Maintains organized monthly agent coaching schedule with Resource Planning Management
- Maintains Quality Assurance databases, reports, and files via SharePoint
- Prepares, performs, and documents personnel training to ensure Call Center staff receives appropriate training and understanding of QA policies
- Assists in QA release policy updates and/or changes

**QUALIFICATIONS**:

- **Bilingual, Fluent in English and Italian (required)**:

- Quality Assurance Experience (preferred)
- 2-3 years experience in call center and/or in sales (preferred)
- Excellent interpersonal and customer service skills
- Proficient computer skills with the ability to learn new software
- Excellent verbal and written communication skills, including active listening.
- Ability to work independently and as a member of a team.
- Ability to communicate with people effectively and pleasantly at all levels and from various backgrounds.
- Versatility and ability to work with ongoing structural realignments.
- Must be able to Travel Internationally (Valid Passport)

**BENEFITS**:

- Health
- Vision
- Dental
- Paid time off
- 401K (after 1-year employment)

This position is **On-site** in Doral, FL. (Miami, FL), Monday to Friday.

**Please note that this position is Only Available On-Site.**

**You must be able to commute to the office daily**

Pay: $45,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

**Education**:

- High school or equivalent (required)

**Experience**:

- Call Center Sales: 2 years (preferred)
- Quality Assurance: 2 years (preferred)

**Language**:

- Fluent Italian (required)
- Fluent English (required)

Ability to Commute:

- Doral, FL 33122 (required)

Work Location: In person

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