Acute Patient Access Services Representative

4 weeks ago

Mesa, United States Banner Health Full time

**Primary City/State**:
Mesa, Arizona

**Department Name**:
ER Registration-Hosp

**Work Shift**:
Night

**Job Category**:
Revenue Cycle

**Schedule: Friday and Saturday 6:00pm to 6:00am and Sunday 4:00pm to 4:00am**

**10 on call shifts required per year; h**olidays that land on your regular scheduled workday you are required to work.**

**Enjoy a flat rate $1/hour weekend shift differential when applicable.**

**All Acute Patient Access Services New Hires are required to attend New Hire Orientation & PAS New Hire Training.**

**Acute Patient Access Training (first 1-2 weeks): Monday - Friday standard business hours**

Banner Baywood Medical Center has served the growing East Valley for more than 30 years, and every day we work hard to provide the best care to our patients.

Banner Baywood is looking for an Acute PAS Representative to support Emergency Room Registration which is a 79 bed ER. There are tons of growth opportunity within Acute PAS Rep, Senior Acute PAS Rep, Associate Manager, Senior Manager and Director and so much more In-between. There are multiple departments within PAS (ER, Outpatient, Inpatient, Pre-Service, Education, etc.) The Acute PAS Representative Registration will support the department by verifying patient demographics, verifying insurance & benefits, collecting amounts due for visits, checking in patients either at the front or at the Ambulance desk, getting signatures necessary for visit.

Banner Baywood Medical Center is a 342 bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services and outpatient services to include but not limited to cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. Our Emergency Department treats a variety of ailments and offers advanced treatment areas, with 68 beds, seeing over 50,000 patients per year. We are certified as pediatric prepared as well as designated as a Trauma level 3 emergency room. In addition, our comprehensive orthopedic unit is one of the nation’s premier orthopedic programs. The unit's commitment to excellent patient care has earned a 4 STAR rating by CMS and repeated recognition as having one of the Top 100 Orthopedic Programs in the U.S. by The Health Network and HCIA, Inc. Because we are also a leader in neurological medicine, people throughout Arizona come to us when they need treatment for conditions of the brain, spine and nervous system.

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).

2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.

3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.

4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.

5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.

8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.

9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient’s care. Primary external customers include patients and their families, physician office staff and third-party payors.

MINIMUM QUALIFICATI

  • Acute Patient Access Services Representative

    2 weeks ago

    Mesa, United States Banner Health Full time

    **Primary City/State**: Mesa, Arizona **Department Name**: ER Registration-Hosp **Work Shift**: Day **Job Category**: Revenue Cycle **Schedule: Sunday 4:00am to 4:00pm and Wednesday/Thursday 8:00am to 8:00pm** **10 on call shifts required per year; h**olidays that land on your regular scheduled workday you are required to work.** **Enjoy a flat rate...

  • Acute Patient Access Services Representative

    2 weeks ago

    Mesa, United States Banner Health Full time

    **Primary City/State**: Mesa, Arizona **Department Name**: Admitting-Hosp **Work Shift**: Day **Job Category**: Revenue Cycle **Schedule: Saturday - Wednesday 7:30am to 3:30pm** **10 on call shifts required per year; h**olidays that land on your regular scheduled workday you are required to work.** **Enjoy a flat rate $1/hour weekend shift differential...

  • Acute Patient Access Services Representative

    1 week ago

    Mesa, United States Banner Health Full time

    **Primary City/State**: Mesa, Arizona **Department Name**: ER Registration-Hosp **Work Shift**: Day **Job Category**: Revenue Cycle **Schedule: Friday - Sunday 9:00am to 6:00pm** **10 on call shifts required per year; h**olidays that land on your regular scheduled workday you are required to work.** **Enjoy a flat rate $1/hour weekend shift...

  • Acute Patient Access Services Representative

    3 weeks ago

    Mesa, United States Banner Health Full time

    **Primary City/State**: Mesa, Arizona **Department Name**: Admitting-Hosp **Work Shift**: Day **Job Category**: Revenue Cycle **Banner Health is honored to be recognized by Becker’s Healthcare as one of the TOP 150 places to work in health care for 2024!** **This recognition in both 2023 and 2024 reflects Banner Health's investment in team members'...

  • Acute Patient Access Services Representative Er

    3 weeks ago

    Mesa, United States Banner Health Full time

    **Primary City/State**: Mesa, Arizona **Department Name**: ER Registration-Hosp **Work Shift**: Night **Job Category**: Revenue Cycle **Banner Health is honored to be recognized by Becker’s Healthcare as one of the TOP 150 places to work in health care for 2024!** **This recognition in both 2023 and 2024 reflects Banner Health's investment in team...

  • Acute Patient Access Services Representative Er

    3 weeks ago

    Mesa, United States Banner Health Full time

    **Primary City/State**: Mesa, Arizona **Department Name**: ER Registration-Hosp **Work Shift**: Evening **Job Category**: Revenue Cycle **Banner Health is honored to be recognized by Becker’s Healthcare as one of the TOP 150 places to work in health care for 2024!** **This recognition in both 2023 and 2024 reflects Banner Health's investment in team...

  • Acute Patient Access Services Representative Er

    2 days ago

    Mesa, United States Banner Health Full time

    **Primary City/State**: Mesa, Arizona **Department Name**: ER Registration-Hosp **Work Shift**: Night **Job Category**: Revenue Cycle **Banner Health is honored to be recognized by Becker’s Healthcare as one of the TOP 150 places to work in health care for 2024!** **This recognition in both 2023 and 2024 reflects Banner Health's investment in team...

  • Acute Patient Access Services Representative Er

    2 weeks ago

    Mesa, United States Banner Health Full time

    **Primary City/State**: Mesa, Arizona **Department Name**: ER Registration-Hosp **Work Shift**: Day **Job Category**: Revenue Cycle The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. Our team has come...

  • Patient Access Representative

    3 days ago

    Mesa, United States Gastro Care Partners Full time

    The Patient Access Representative is responsible for greeting patients and initiating a positive impression for every patient, family member, and visitor. They will register the patient, gather pertinent information, and educate the patient regarding procedure prep, insurance requirements and billing. The Patient Access Representative will schedule patients...

  • Patient Access Representative

    3 weeks ago

    Mesa, United States Gastro Care Partners Full time

    Job Summary:The Patient Access Representative is responsible for greeting patients and initiating a positive impression for every patient, family member, and visitor. They will register the patient, gather pertinent information, and educate the patient regarding procedure prep, insurance requirements and billing. The Patient Access Representative will...

  • Patient Access Representative

    7 days ago

    Mesa, United States Gastro Care Partners Full time

    Job Summary: The Patient Access Representative is responsible for greeting patients and initiating a positive impression for every patient, family member, and visitor. They will register the patient, gather pertinent information, and educate the patient regarding procedure prep, insurance requirements and billing. The Patient Access Representative will...

  • Patient Access Representative

    1 month ago

    Mesa, United States Gastro Care Partners Full time

    Job Summary: The Patient Access Representative is responsible for greeting patients and initiating a positive impression for every patient, family member, and visitor. They will register the patient, gather pertinent information, and educate the patient regarding procedure prep, insurance requirements and billing. The Patient Access Representative will...

  • Patient Access Representative

    2 weeks ago

    Mesa, United States Gastro Care Partners Full time

    Job Summary: The Patient Access Representative is responsible for greeting patients and initiating a positive impression for every patient, family member, and visitor. They will register the patient, gather pertinent information, and educate the patient regarding procedure prep, insurance requirements and billing. The Patient Access Representative will...

  • Patient Access Representative

    4 weeks ago

    Mesa, United States Gastro Care Partners Full time

    Job Summary: The Patient Access Representative is responsible for greeting patients and initiating a positive impression for every patient, family member, and visitor. They will register the patient, gather pertinent information, and educate the patient regarding procedure prep, insurance requirements and billing. The Patient Access Representative will...

  • Patient Access Representative

    2 months ago

    Mesa, United States Gastro Care Partners Full time

    Job DescriptionJob DescriptionJob Summary:The Patient Access Representative is responsible for greeting patients and initiating a positive impression for every patient, family member, and visitor. They will register the patient, gather pertinent information, and educate the patient regarding procedure prep, insurance requirements and billing. The Patient...

  • Patient Access Representative

    2 weeks ago

    Mesa, United States Gastro Care Partners Full time

    Job DescriptionJob DescriptionJob Summary:The Patient Access Representative is responsible for greeting patients and initiating a positive impression for every patient, family member, and visitor. They will register the patient, gather pertinent information, and educate the patient regarding procedure prep, insurance requirements and billing. The Patient...

  • Patient Access Services Representative Dobson

    3 days ago

    Mesa, United States Banner Health Full time

    **Primary City/State**: Mesa, Arizona **Department Name**: Dobson-Img Ctr **Work Shift**: Day **Job Category**: Revenue Cycle **Banner Health has been recognized by Becker’s Healthcare as one of the 150 top places to work in health care. In addition, we recently made Newsweek’s list of America’s Greatest Workplaces 2023 for Diversity.** **These...

  • Patient Access Rep

    3 weeks ago

    Mesa, United States Phoenix Children's Hospital Full time

    Position DetailsDepartment: PCMG-MAIN | PCMG Patient Access Category: Patient Access Location: Mesa Employee Type: RegularPosting #: 838139 Posted On: 5/20/2024Position SummaryThe Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at...

  • Patient Experience Specialist

    3 weeks ago

    Mesa, United States Falck Patient Financial Services Full time

    Falck is a is a global emergency medical services provider originating from Denmark that services 3 states in the US including: California, Oregon, and Colorado. Falck has been operating in the US since 2010 and is one of the largest private providers of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of...

  • Patient Experience Specialist

    2 weeks ago

    Mesa, United States Falck Patient Financial Services Full time

    Falck is a is a global emergency medical services provider originating from Denmark that services 3 states in the US including: California, Oregon, and Colorado. Falck has been operating in the US since 2010 and is one of the largest private providers of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of...