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Acute Patient Access Services Representative
4 months ago
**Primary City/State**:
Mesa, Arizona
**Department Name**:
ER Registration-Hosp
**Work Shift**:
Night
**Job Category**:
Revenue Cycle
**Schedule: Friday and Saturday 6:00pm to 6:00am and Sunday 4:00pm to 4:00am**
**10 on call shifts required per year; h**olidays that land on your regular scheduled workday you are required to work.**
**Enjoy a flat rate $1/hour weekend shift differential when applicable.**
**All Acute Patient Access Services New Hires are required to attend New Hire Orientation & PAS New Hire Training.**
**Acute Patient Access Training (first 1-2 weeks): Monday - Friday standard business hours**
Banner Baywood Medical Center has served the growing East Valley for more than 30 years, and every day we work hard to provide the best care to our patients.
Banner Baywood is looking for an Acute PAS Representative to support Emergency Room Registration which is a 79 bed ER. There are tons of growth opportunity within Acute PAS Rep, Senior Acute PAS Rep, Associate Manager, Senior Manager and Director and so much more In-between. There are multiple departments within PAS (ER, Outpatient, Inpatient, Pre-Service, Education, etc.) The Acute PAS Representative Registration will support the department by verifying patient demographics, verifying insurance & benefits, collecting amounts due for visits, checking in patients either at the front or at the Ambulance desk, getting signatures necessary for visit.
Banner Baywood Medical Center is a 342 bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services and outpatient services to include but not limited to cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. Our Emergency Department treats a variety of ailments and offers advanced treatment areas, with 68 beds, seeing over 50,000 patients per year. We are certified as pediatric prepared as well as designated as a Trauma level 3 emergency room. In addition, our comprehensive orthopedic unit is one of the nation’s premier orthopedic programs. The unit's commitment to excellent patient care has earned a 4 STAR rating by CMS and repeated recognition as having one of the Top 100 Orthopedic Programs in the U.S. by The Health Network and HCIA, Inc. Because we are also a leader in neurological medicine, people throughout Arizona come to us when they need treatment for conditions of the brain, spine and nervous system.
This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.
CORE FUNCTIONS
1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.
9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient’s care. Primary external customers include patients and their families, physician office staff and third-party payors.
MINIMUM QUALIFICATI
