Full Time Front Desk Supervisor
4 days ago
The Red Lion Inn is a leader in the hospitality industry, dedicated to providing exceptional service and unforgettable experiences to our guests. We belief in fostering a collaborative and inclusive work environment where each team member is valued and empowered to succeed.
**Job Summary**:
**Key Responsibilities**:
- Supervise and support front desk staff in daily operations, including check-in/check-out processes, reservations, and guest inquiries.
- Train, mentor, and evaluate front desk team members to maintain high service standards.
- Handle guest complaints and issues promptly, resolving them to ensure guest satisfaction.
- Monitor and manage room inventory, ensuring accurate and efficient allocation of rooms.
- Coordinate with other departments to ensure seamless guest experiences.
- Implement and maintain front desk procedures and policies to enhance efficiency and service quality.
- Prepare and manage shift schedules, ensuring adequate staffing levels at all times.
- Perform administrative tasks such as reporting, record-keeping, and inventory management.
- Maintain a professional and welcoming atmosphere.
**Qualifications**:
- High school diploma or equivalent; Associate's or Bachelor's degree in Hospitality Management or related field is preferred.
- Proven experience in a supervisory role within the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizations and multitasking abilities.
- Proficient in using hotel management software system.
- Ability to handle stressful situations with a calm and professional demeanor.
- Customer service-oriented with a passion for helping others.
- Flexibility to work various shifts, including weekends and holidays.
**Benefits**:
- Competitive Salary
- Health, dental, and vision insurance
- 401k with match
- Paid time off and holidays
- Tuition reimbursement
- Childcare reimbursement
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