Commercial Account Retention Manager

4 weeks ago


Gilbert, United States Insurance Brokers of Arizona Full time

**Benefits**:

- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources

Insurance Brokers of Arizona

**Commercial Account Retention Manager - Join Our Growing Team**

**About Insurance Brokers of Arizona**:
Insurance Brokers of Arizona is one of the fastest-growing independent insurance agencies in Arizona, and we're in search of a dedicated Commercial Account Retention Manager to help maintain our momentum. Recognized for our innovative use of technology, we are in the top 1% nationwide, providing a forward-thinking environment that fosters significant career growth and personal achievement. Our agency is built around core values of Purpose, Family, Security, Integrity, Communication, and Drive, creating a solid foundation for our team’s success.

**Why You Should Join Us**:

- Supportive Team Environment: Excel in a vibrant, collaborative, and supportive setting.
- Balanced Work Life: Your personal time is valued with no weekend or evening work required.
- Advanced Training & Support: Benefit from comprehensive training programs and hands-on mentoring. We're committed to your growth and success in retention strategies.
- State-of-the-Art Technology: Utilize the latest tools for customer relationship management, helping you to maintain high retention rates effortlessly.

**Your Role and Responsibilities**:

- Develop and implement effective client retention strategies.
- Maintain strong relationships with clients to ensure high levels of satisfaction and loyalty.
- Manage communication across various platforms to respond to client needs promptly.
- Conduct policy reviews to identify opportunities for policy enhancements.
- Uncover additional lines of business. Bonus based on cross selling.
- Collaborate with team members to assist in client retention efforts and share best practices.
- Utilize data and analytics tools to track retention rates and identify areas for improvement.

**What We're Looking For**:

- Licensed in Property/Casualty with a strong understanding of commercial insurance products.
- Proficient in MS Office and adept at using advanced CRM systems (e.g., Salesforce).
- Minimum 3 years of experience in client retention or account management within the insurance industry.
- Excellent interpersonal and communication skills, with a proven track record of maintaining client relationships.
- A team-oriented individual who is also self-driven and capable of working autonomously.

**Benefits**:

- Flexible schedules with remote work options based on experience.
- Agency-paid continuing education and licensing renewals.
- Comprehensive benefits package including health coverage, TeleDoc services, and voluntary products.
- Complimentary Costco membership and competitive retirement plans with employer contributions. Generous paid time off, including holidays and a special day off for your birthday.



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