Experienced Cake Decorator

JOB TITLE: Bakery Clerk DEPARTMENT: Bakery

PURPOSE: Provides prompt, efficient, and friendly customer service. Retrieves, prepares, and packages bakery goods to put out on display. Handles food in a safe manner and ensures the sales floor and processing areas are clean, sanitary, fresh, and full. WORKING RELATIONSHIPS: Accountable and Reports to: Store Director, Asst. Store Director, Bakery Manager, Bakery Crew Chief PRIMARY JOB FUNCTIONS:
**Provides prompt, efficient, and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store. ** Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store.

**Genuinely thanks each customer and invites them back. ** Assists customers by: (examples include) o escorting them to the products they’re looking for o securing products that are out of reach o loading or unloading heavy items o making note of and passing along customer suggestions or requests o performing other tasks in every way possible to enhance the shopping experience.

**Answers the department telephone promptly and provides friendly, helpful service to customers who call. ** Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

**Maintains sales floor which includes stocking racks and tables, pulling stale product, cleaning up miscellaneous spills and loose debris. ** Prepares, processes, packages, and labels all Bakery products.

**Inspects all Bakery products for quality and freshness, rotates products on display for sale and in reserve areas and removes products with expired shelf life. ** Assists customers with special orders via telephone, online orders, or in person.

**Pulls product from freezer and other reserve areas to fill sales floor. ** Cleans all bakery utensils, equipment, merchandising tables and cases, food preparation surfaces, floors, doors, walls and storage areas according to sanitation schedule and standards.

**Removes trash in a timely manner. ** Disassembles and flattens packing boxes and loads disassembled boxes into the baler.

**Prepares and completes all daily record keeping and documentation required by the Company, Store Director or Bakery Manager. ** Decorates product to achieve customer satisfaction by using all company approved methods which may include edible image printer.

**Ensures proper merchandising of product by understanding schematics, merchandising of advertised items, proper signage procedures, and meeting customer demands. ** Keeps the department and storage area organized according to “5S” standards.

**Monitors temperature of all display and storage units for proper product holding. ** Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

**Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines. ** Reports to work when scheduled and on time. **Checks invoices against delivered products and supplies; places them in designated product storage areas according to “5S” standards. Updated 6/2011 ** Responsible for proper inventory control through pricing, dating, labeling, and stocking.

**Ensures that all food is handled in accordance with local health department regulations. ** Protects associates and customers by removing potential hazards from the sales floor in a timely manner. SECONDARY JOB FUNCTIONS: (These are considered occasional in nature)

**Updates price changes as needed on shelves and displays. ** Assists in other areas of store as permitted by Collective Bargaining Agreement(s).

**Changes labels and reloads supplies in department. ** Performs other job related duties and special projects as required. SKILLS AND ABILITIES REQUIRED TO PERFORM JOB: (Physical demands outlined on attached PAR sheet) **Has the ability to do simple addition, subtraction, copying figures, counting and recording. ** Must have the ability to solve practical problems and deal with multiple variables as they are presented.

**Possesses the ability to understand and follow written, verbal or demonstrated instructions; write identifying information; request supplies orally or in writing. ** Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with color vision, depth perception and field of vision.

**Must have the ability to handle refrigerated and frozen levels of temperature when retrieving product from cooler or freezer ** Must be able to work shifts varying in length and time, including early mornings, nights, weekends and holidays. WORKING CONDITIONS: The duties for this position are normally conducted in a store environment. Exposure to approximately 28 degrees Fahrenheit while handling products in cooler, -20 degrees Fahrenheit while handling products in the freezer,