Dispatcher

1 week ago

Phoenix, United States Arizona Humane Society Full time

**_Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. _**_Named "Best Nonprofit" and "Best Place to Volunteer" by our community, _**_we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence. _**_(_**_Video_**_)_**

**Dispatcher**

**SUPPORTING YOUR GROWTH**

Investing in our staff is important to us We want you to learn new skills and grow into the role. We offer ongoing coaching, support and new learning opportunities. We are a large, non-profit organization with growth opportunities across many departments.

**PAWS UP FOR GREAT BENEFITS**
- Competitive pay including Holiday pay, paid time off, and bereavement pay
- Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program
- Affordable Medical plans for employee and family
- Medical, Vision, Free Employee Dental
- Health Savings Account and telemedicine options
- 401(k) retirement plan with company vesting
- Employer paid short term disability, long term disability and life insurance with buy up coverage available
- Employee Assistance Program, providing free services every quarter such as confidential counseling and financial services

**Position Overview**

Quickly and efficiently respond to incoming telephone calls in a compassionate, empathetic and professional manner in order to provide a consistent, positive and excellent experience every time. Dispatch animal ambulance, rescue, and investigation calls. Assign calls to officers while monitoring their location and safety. Answer inquiries and provide information to callers, refer callers to appropriate alternative agencies. All Field positions are designated as safety sensitive; misdemeanor and felony charges and/ or convictions may disqualify you from the position.

**Essential Functions**
- Receive and log ambulance, rescue, and investigation calls from the public and other agencies. Record and input into the computer system.
- Provide outstanding customer service to both external and internal customers, maintaining a positive and professional attitude despite high stress and emotional calls.
- Dispatch ambulance and investigation calls to officers. Monitor their location and safety while on scene.
- Acknowledge and respond to all two-way radio transmissions.
- Maintain computer and hard copy logs of all calls dispatched to ambulance drivers and investigators, including the date, the time and the driver responding.
- Assure radio and telephone equipment is in good working order and immediately report any malfunctioning equipment.
- Answer all incoming calls promptly; refer direct calls not pertaining to Field Operations to the appropriate AHS department or alternative agency.
- Facilitate the return of seized animals to their owners when appropriate. Other duties as assigned.

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**QUALIFICATIONS**

**Education / Certifications / Licenses**:

- High school diploma/GED

**Experience**:

- Must possess excellent public relations and customer service skills.
- Must have a thorough knowledge and understanding of the various departments of AHS as well as services provided by outside agencies in order to properly refer incoming calls that cannot be dealt with in the Field Operations department.
- Knowledge of map reading and directions.
- Dispatch or call center experience preferred.

**Knowledge / Skills / Abilities**:
Language - Able to speak, read and write English; Spanish verbal skills preferred.

Mathematical - Basic

Technical - Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Explorer; able to learn other software programs as necessary.

**Other**:

- Regular attendance. Access to reliable transportation.
- With the exception of minor traffic and petty offenses; misdemeanor and felony charges and/ or convictions may disqualify you from the position.

**Work Environment / Physical Demands**:
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal

  • Dispatcher

    1 month ago

    Phoenix, United States Sonora Quest Laboratories Full time

    Primary City/State: Phoenix, Arizona Department Name: Courier Svcs-Ref Lab Work Shift: Varied Job Category: Supply Chain POSITION SUMMARY The dispatcher coordinates the schedules and activities of the couriers, multi-route drivers, and hospital messengers. The dispatcher must be familiar with all courier and hospital routes; local and statewide....

  • Dispatcher

    3 weeks ago

    Phoenix, United States Sonora Quest Laboratories Full time

    Primary City/State: Phoenix, Arizona Department Name: Courier Svcs-Ref Lab Work Shift: Varied Job Category: Supply Chain The dispatcher coordinates the schedules and activities of the couriers, multi-route drivers, and hospital messengers. The dispatcher must be familiar with all courier and hospital routes; local and statewide. Responsible for client...

  • Dispatcher

    3 weeks ago

    Phoenix, United States Sonora Quest Laboratories Full time

    Primary City/State: Phoenix, Arizona Department Name: Courier Svcs-Ref Lab Work Shift: Varied Job Category: Supply Chain POSITION SUMMARY The dispatcher coordinates the schedules and activities of the couriers, multi-route drivers, and hospital messengers. The dispatcher must be familiar with all courier and hospital routes; local and statewide....

  • Dispatcher

    2 weeks ago

    Phoenix, United States Maricopa Ambulance Full time

    **Position**:Dispatcher **Company**:Maricopa Ambulance **Location**:Phoenix, AZ **Definition**: - Under the direction of the Dispatch Supervisor, a Dispatcher will be responsible for the deployment and tracking and movement of units on an ongoing basis throughout the day per local System Status Management Plan. They will broadcast orders to crews...

  • Dispatcher

    2 months ago

    Phoenix, United States ABM Industries, Inc. Full time

    Reporting to the Operations Manager, the dispatcher is responsible for dispatching of Janitorial Operations to various locations throughout the terminal. Works under general supervision following clearly defined procedures and policies This individua Dispatcher, Operations Manager, Dispatch, Customer Service, Shift Coordinator, Property Management, Driver

  • Dispatcher

    1 month ago

    Phoenix, United States ABM Industries, Inc. Full time

    Postion Summary: Reporting to the Operations Manager, the dispatcher is responsible for dispatching of Janitorial Operations to various locations throughout the terminal. Works under general supervision following clearly defined procedures and polici Dispatcher, Operations Manager, Dispatch, Customer Service, Shift Coordinator, Property Management, Driver

  • Dispatcher

    6 days ago

    Phoenix, United States Maricopa Ambulance Full time

    Under the direction of the Dispatch Supervisor, a Dispatcher will be responsible for the deployment and tracking and movement of units on an ongoing basis throughout the day per local System Status Management Plan. They will broadcast orders to crews regarding runs, emergencies and general information. Dispatchers will operate radio, telephone, or computer...

  • Dispatcher

    6 days ago

    Phoenix, United States Penguin Air Full time

    Penguin Air, Plumbing, and Electrical is on a mission to be the largest and most reputable home services company in the greater Phoenix area. We are able to provide the best customer experience from a team of talented professionals because we recognize happy employees are our greatest asset. As our business continues to grow, we are always looking for great...

  • Dispatcher

    6 days ago

    Phoenix, Arizona, United States Maricopa Ambulance Full time

    Position:DispatcherCompany:Maricopa AmbulanceLocation:Phoenix, AZDefinition: Under the direction of the Dispatch Supervisor, a Dispatcher will be responsible for the deployment and tracking and movement of units on an ongoing basis throughout the day per local System Status Management Plan. They will broadcast orders to crews regarding runs, emergencies and...

  • Dispatcher

    4 days ago

    Phoenix, United States Penguin Air Full time

    Penguin Air, Plumbing, and Electrical is on a mission to be the largest and most reputable home services company in the greater Phoenix area. We are able to provide the best customer experience from a team of talented professionals because we recognize happy employees are our greatest asset. As our business continues to grow, we are always looking for great...

  • Dispatcher

    1 week ago

    Phoenix, United States MV Transportation Full time

    DispatcherJob Locations US-AZ-PhoenixID 2024-7222Position Type Regular Full-TimeOverviewIf you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. ResponsibilitiesMV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations...

  • Dispatcher

    3 weeks ago

    Phoenix, United States ABM Industries Full time

    Reporting to the Operations Manager, the dispatcher is responsible for dispatching of Janitorial Operations to various locations throughout the terminal. Works under general supervision following clearly defined procedures and policies This individual provides extraordinary customer service to clients Establishes and maintains effective communication and...

  • Dispatcher

    2 weeks ago

    Phoenix, United States Rooter Ranger Plumbing Full time

    At Rooter Ranger Plumbing & Drain Specialists, we are looking for the right individuals who want to build a life-long career to join our team. It doesn’t matter if you are brand new to the industry, or you have been working in it for over 30 years, at Rooter Ranger Plumbing & Drain Specialists, there is a place for anyone who has a positive attitude, a...

  • Dispatcher

    2 months ago

    Phoenix, United States ABM Full time

    Description Reporting to the Operations Manager, the dispatcher is responsible for dispatching of Janitorial Operations to various locations throughout the terminal. Works under general supervision following clearly defined procedures and policies This individual provides extraordinary customer service to clients Establishes and maintains effective...

  • Dispatcher

    2 weeks ago

    Phoenix, United States ABM Full time

    Description Reporting to the Operations Manager, the dispatcher is responsible for dispatching of Janitorial Operations to various locations throughout the terminal. Works under general supervision following clearly defined procedures and policies This individual provides extraordinary customer service to clients Establishes and maintains effective...

  • Dispatcher

    3 weeks ago

    Phoenix, United States Xcel Delivery Services, Inc. Full time

    Job DescriptionJob DescriptionDispatcher for busy Arizona courier company Bored at work? Looking for a fast-paced environment to challenge you and make your days fly by? Xcel Delivery Services is looking for energetic, ambitious, and customer service-oriented individuals who are looking for a challenge and are eager to join a dynamic team environment where...

  • Dispatcher

    2 months ago

    Phoenix, United States D2B Groups Full time

    Job DescriptionJob DescriptionOur client currently seeking a skilled and organized Dispatcher to join their team. As a Dispatcher, you will play a key role in coordinating the schedules and activities of the field technicians. Your duties will include receiving service requests, assigning technicians to jobs, and monitoring job progress. You will communicate...

  • Dispatcher

    2 months ago

    Phoenix, United States D2B Groups Full time

    Our client currently seeking a skilled and organized Dispatcher to join their team. As a Dispatcher, you will play a key role in coordinating the schedules and activities of the field technicians. Your duties will include receiving service requests, assigning technicians to jobs, and monitoring job progress. You will communicate with customers, technicians,...

  • Dispatcher

    2 months ago

    Phoenix, United States D2B Groups Full time

    Our client currently seeking a skilled and organized Dispatcher to join their team. As a Dispatcher, you will play a key role in coordinating the schedules and activities of the field technicians. Your duties will include receiving service requests, assigning technicians to jobs, and monitoring job progress. You will communicate with customers, technicians,...

  • Dispatcher

    3 weeks ago

    Phoenix, United States D2B Groups Full time

    Our client currently seeking a skilled and organized Dispatcher to join their team. As a Dispatcher, you will play a key role in coordinating the schedules and activities of the field technicians. Your duties will include receiving service requests, assigning technicians to jobs, and monitoring job progress. You will communicate with customers, technicians,...