Field Service Technician

2 weeks ago

Houston, United States ETS Full time

**WE’RE ETS**

Over the last 15 years, ETS has established itself as a leader in providing reliable medical audio-visual solutions and exceeding customer expectations along the way. Our expert team thoughtfully designs technology solutions that cannot be found in a box and still meet the ever-demanding needs of our healthcare enterprise customers.

**OUR CORE VALUES**
- We are obsessed about the Customer Experience
- We go above and beyond
- We care about details
- We are passionate, honest and transparent
- We take pride in what we do
- We’re medical AV experts
- We deliver

**OUR CORE FOCUS**

Our passion is to be the only medical AV service company our customers will ever need.

**WHAT WE DO**

We partner with our customers to design, install, integrate, and support technology solutions, including:

- Audio/Video
- Content Creation
- Digital Signage
- Ergonomics
- Healthcare Displays
- Video Conferencing
- Managed Services
- AV Consultation and Design
- End User Training
- Installation and Integration
- Maintenance Contracts
- System Programming
- Technical Support

**WHY YOU’LL LIKE WORKING HERE**
- Performance bonus potential
- Simple IRA Retirement Program with a 3% employer sponsored match
- Medical benefits, including 50% company paid health insurance premium
- 10 Paid holidays, including your birthday
- Paid sick/grace days
- Paid vacation
- Mileage reimbursement or company vehicle assigned
- Company credit card for work related expenses
- Growing company with great upside
- Training and professional development opportunities

**WE’RE LOOKING FOR**

We’re looking for a dynamic leader who is driven, detail oriented, self-motivated, obsessed with customer service, and goes above and beyond.

Does this sound like you? Join our team and help us be the only medical AV expert our customers ever need and have fun doing it

**WHAT YOU’LL DO**

Field Service Technician is responsible for performing onsite installation services, ensuring functionality according to our scope of work, and delivering an exceptional customer service experience.

**Day-To-Day Responsibilities**:

- Perform comprehensive, onsite audio-visual equipment installation, including low voltage wiring, trim-out, equipment rack setup, plasma/LCD, projectors and projection systems, audio hardware and speakers, control systems.
- Perform cable pull paths, diagnosis structural/room interior for efficient and optimum installations, solder, crimp and terminate audio and video cables.
- Perform custom mounting solutions for medical customers, including but not limited to, medical grade carts, wall mounts, tracking boards, patient room displays, etc.
- Assist in commissioning of AV systems.
- Troubleshoot AV systems ranging from simple to complex.
- Perform firmware updates.
- Perform preventative maintenance service visits.
- Complete basic math to coordinate infrastructure like power, data, backing, etc.
- Provide technical phone-support for customer reported issues.
- Travel to various job sites
- Work a flexible schedule when required, including evenings or weekends when applicable.

**QUALIFICATIONS**

Must-Haves:

- Minimum 2 years’ installation experience managing a diverse operation preferably in the Audio Visual or Construction industry
- Experience performing comprehensive, onsite audio-visual equipment installation, including low voltage wiring, trim-out, equipment rack setup, plasma/LCD, projectors and projection systems, audio hardware and speakers, control systems
- Experience performing cable pull paths, diagnosis structural/room interior for efficient and optimum installations, solder, crimp and terminate audio and video cables
- Read and interpret electronic schematics and architectural blueprints
- Use hand and power tools to solder and crimp connectors along with various other AV systems related tasks
- Knowledge of signal flow for audio, video, and control
- Exceptional strategic thinking and structured problem-solving skills
- Excellent communication and interpersonal skills, both verbal and written
- Excellent capability to switch tasks while adapting to changing priorities
- Enthusiastic self-starter capable of working independently
- Reliable transportation to ensure arrival to and from work. Vehicle must be able to hold required tools and equipment, as needed
- Valid Driver’s License and a Motor Vehicle Record that meets driving standards
- Minimum High School Diploma or equivalent

Nice-To-Haves:

- Certified Technology Specialist (CTS)
- Extron Certified
- Biamp Certified
- Knowledge of Data Systems
- Knowledge of CCTV Systems
- Knowledge of Paging Systems

NOTES:

- ETS and its customer sites are non-smoking locations
- Must be willing to receive and show proof of COIVID or flu vaccine for customer (site depending)
- ETS reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the a

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