Construction Remodeling Administrator

2 weeks ago

Braintree, United States Norfolk Kitchen and Bath MA Full time

Description:
In this role you will work directly with the residential Project Managers to ensure all administrative aspects of the project are successful such as job permitting, contract billing, scheduling, customer communication, payment collections, subcontractor invoice approval and other support to the Project Managers.

**Essential Duties and Responsibilities**
- Generate hard-copy job folders once project has been assigned
- Verify material and labor sales orders for accuracy and forecast dates, assign subcontractors
- Collect labor payments once started including any labor change orders and add on materials
- Communicate status and progress with Norfolk design team and customers minimum weekly
- Generate all change order forms including DocuSign, POS and collect payment
- Receive, approve, and submit all subcontractor invoices to accounting department
- Notify Project Manager of any billing discrepancies or changes in subcontractor cost from the original estimate or change order paperwork
- Coordinate deliveries and pickups with departments for required materials as requested from Project Manager
- Coordinate warranty claims and service calls for PM
- Send warranty letters to customers upon completion of each project

**Requirements**:
**To be successful in this role, you will**:

- Strong organization skills with the ability to handle multiple tasks simultaneously
- Solid time management skills and ability to meet simultaneous timelines
- Ability to work in a team environment with limited supervision
- Ability to assess problems, find root cause and resolve to customer satisfaction
- Solid working knowledge of Microsoft Office (Excel, Word, Outlook)
- Demonstrated problem-solving abilities and superior organizational skills essential
- Willingness to be flexible, taking on both challenging and non-challenging tasks

**Education and Experience**
- 3+ years sales administration or project management experience
- Prior experience supporting high volume sales team
- Understanding of pricing, purchasing and vendor relations

**Who is Norfolk?**

The Norfolk Companies are a family made up of a variety of businesses, including Norfolk Kitchen & Bath, Norfolk Hardware & Home Center, Norfolk Multi-family and Northeast Cabinet & Countertop. We focus on providing the BEST service to our customers while we supply cabinetry, countertops, and other building materials for housing projects all over New England and beyond.

Our mulit-family division works with large general contractors, property management companies, and housing authorities While our showrooms support the builder and remodeling contractors as well as homeowners to create beautiful kitchens for their homes. The Construction team employees carpenter, project managers and support to manage our labor installation business.

Collectively we have over 200 employees and growing. We take pride in our Company as a family-owned business and continue to innovate and grow our business for 90 years.

PM19

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