Hotel General Manager

3 weeks ago

Saint Michaels, United States St. Michaels Inn Full time

**The St. Michaels Inn is seeking a dedicated and experienced Host/General Manager to join our team of professionals in a hospitality environment where excellence is the standard. Our company culture doesn’t just prioritize the guest experience. We are determined to provide a fair and respectful atmosphere for our staff-we know that if our employees aren’t treated well and with dignity, exceptional guest service just isn’t possible.**

**You would oversee all areas of the hotel including rooms, breakfast, sales and marketing, housekeeping, maintenance, accounting, and human resources.**

**What we Offer**:

- **Competitive compensation package**
- **Health, Dental, and Vision Insurance**
- **PTO/Vacation Time**
- **Employee Discounts**
- **Bonus Opportunities**
- **Outstanding business culture that supports and pushes team members towards career growth**
- **Must have hotel management experience**
- **Experience with reading, analyzing, and interpreting financial reports such as P&L, Payroll, Inventories, Budgets, etc.**
- **Assurance that safety standards, compliance, security, and local applicable laws are adhered to, and this is a focus for both guests and staff.**
- **Capable of communicating with a wide variety of people, including ownership and upper management, as well as hourly staff. Must be open-minded to a variety of guests and their individual needs. Must be able to determine how to meet these needs with the resources available, while meeting cost and labor goals.**
- **Must be able to recruit, train, and supervise employees**
- **A thorough understanding of front office operations, housekeeping operations, and maintenance operations. Includes developing and maintaining cost control and purchase strategies, as well as scheduling for the needs of our guests while meeting labor goals.**

**Primary Responsibilities Include**:

- **Provide leadership for all hotel personnel**
- **Direct operations to ensure superior guest service, strong revenue, and financial controls**
- **Oversee and direct proper maintenance of facility**
- **Maintain franchise standards and maintain high employee morale**
- **Make selections for key management positions**
- **Monitor performance and improvement on an ongoing basis to determine efficacy of hotel strategies**
- **Manage orientation program for all new hires**
- **Train all personnel and implement performance planning**
- **Assure guest satisfaction levels are consistently at or above company goals by monitoring comment cards, scores on Medallia, TripAdvisor, Yelp, and other public sites**
- **Maintain a high profile when serving as a hotel representative**
- **Follow and promote hotel standards with guests, coworkers, and community**
- **Maintain a friendly, positive attitude with clients, guests, and employees**
- **Maintain a high level of professionalism with a "lead by example" profile. Recommend streamlining suggestions, changes, or possible efficiency improvements in any area of the hotel**
- **Respond to corporate, client, and Hotel requests on a timely basis**
- **All members of management staff are required to be on “on-call status” and must respond to the needs of the hotel as requested**
- **Other duties as assigned by regional manager & owners**

Pay: $50,000.00 - $60,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- On call
- Weekends as needed

**Experience**:

- Hospitality: 2 years (required)

Work Location: In person

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