Team Leader Station Services

3 weeks ago

Oakland, United States Southwest Airlines Full time

**Department**: Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Pay & Benefits

Pay of $33.95 to $33.95 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

**Benefits you’ll love**:

- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**:

- Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**:
Job Summary

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Team Leader Station Services supports all Ground Operations functions by providing scheduling, badging, equipment, record keeping, and training coordination. Additionally, this role promotes routine compliance for standards and procedures as well as contributes to an organizational culture that affords high performance, high morale, integrity, and Teamwork. The Team Leader Station Services is detail-oriented and a skilled communicator who looks forward to driving the day-to-day operation through hihigh-qualityroduct delivery and cross-departmental collaboration.

**Additional details**:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face. Due to the nature of this role, you would be required to work from the Austin (AUS) Station during business hours.

U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

**Responsibilities**:
Provides friendly service to and maintains positive relationships with all internal and external Customers
Promotes and participates in the exchange of learning across the organization
Participates in organizational processes/initiatives, i.e., performance management, interviewing, training, etc.
Evaluates and ensures Team member performance and business knowledge meets established expectations
Responsible for delivering and ensuring appropriate, proactive, and effective, communication is taking place with between the Station Services Office and all levels of the organization including internal and external Customers and applicable vendor/contract services
Recognizes Team member achievements and ensures appropriate and effective coaching/accountability is delivered to address performance shortcomings
Responsible for facilitating and leading cross
- departmental coordination to support operational decisions, align routine activities, and drive joint solutions
Analyzes assigned work area's performance, business process, Customer insights, and future needs to clarify key challenges, diagnose root cause, and recognize performance improvement opportunities
Assigns rest and meal breaks as required
Serves as a trusted resource to assist Leadership, Employees, and other departments in understanding assigned functional work area's purpose, current workload, and methodology for assignment delivery
Leads the resolution of individual issues, making appropriate decisions
Pursues functional and professional development opportunities within the Company and the industry
Supports and promotes an organizational culture that affords for high performance, high morale, integrity, and Teamwork
Critically evaluates information gathered from multiple sources and reconciles conflicts to establish a comprehensive understanding and to distinguish user/Customer requests from the underlying true needs
Monitors functional work area risks, issues, and scope ensuring appropriate level of priority, visibility, and escalation
Responsible for maintai

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