Patient Experience Coordinator

1 month ago

Evanston, United States Cornerstone Health Full time

**Patient Experience Coordinator at Cornerstone Health**

**Do you thrive on creating exceptional experiences that produce raving fans?**

Cornerstone Health, a newly renovated clinic in the heart of Evanston, is seeking a passionate Patient Experience Coordinator to join our growing team. In this role, you'll be the guide of our patient journey, ensuring every interaction - from the moment they walk in the door to their ongoing care - exceeds expectations.

**Here's what makes this role unlike any other**:

- **Be the 'Wow' Factor**: You'll set the tone for our entire clinic, crafting a welcoming and positive environment that leaves a lasting impression.
- **5-Star Service**: You'll oversee phone communications, ensuring a seamless booking experience and exceptional customer service for every patient.
- **Beyond Expectations**: Go beyond the ordinary Develop creative initiatives and patient programs that foster long-term relationships and a sense of community.
- **Meaningful Connections**: Build strong bonds with patients, referring providers, and the local community to position Cornerstone Health as a trusted partner in wellness

**We invest in your success**:

- **World-Class Training & Certification**: We equip you with the tools you need to excel. Receive industry-leading third-party training and advanced certifications to stay at the forefront of patient experience and be immediately successful in this role.
- **Everything You Need**: Resources, tools, and unwavering support are yours to leverage. We empower you to make a real difference in people's lives.
- **Rewarding Career**: This position offers competitive compensation with incentive structure and a healthy work-life balance. Finish your day at 3pm and focus on what matters most to you.

**Who We're Looking For**:

- **The Experience Enthusiast**: You possess a genuine passion for creating exceptional experiences in any setting. You understand the power of a positive first impression and go above and beyond to ensure every interaction is delightful.
- **The Communication Maestro**: Your phone skills are legendary You can navigate complex conversations with ease, leaving patients feeling heard, understood, and excited about their upcoming care.
- **The Connector**: You build rapport effortlessly, fostering meaningful connections with patients, referring providers, and the local community. You're a natural relationship builder who understands the importance of collaboration.
- **The Quick-Starter**: You thrive in an autonomous environment where you can take ownership of projects and initiatives. You're a self-starter who possesses excellent time management skills and the ability to prioritize effectively.
- **The Lifelong Learner**: You're hungry for knowledge and possess a desire to stay ahead of the curve. You're excited about the opportunity to participate in world-class training and advanced certification programs.

**Minimum Requirements**
- You have graduated from high school
- You’re comfortable answering phone calls and delivering information to a wide variety of sources
- You learn quickly on a computer and are capable of maneuvering around a savvy software system
- You are comfortable in an ever changing, ever growing environment.

**Benefits and Compensation**
- Chiropractic and physical therapy coverage (In-House)
- Fitness program (In-House)
- Continuing education opportunities
- Career advancement
- On top of your hourly rate we also offer an incentive program that you will be eligible for after your first 90 days here with us

**How to Apply**
- We are eager to meet you and actively interviewing for this immediately available role.

**2. **A resume or CV

**3. **A short video (30-90 seconds) of you describing the best customer experience you’ve had.

**Job Types**: Full-time, Part-time

Pay: $18.00 - $21.00 per hour

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- STE 100 Evanston, IL 60201 (required)

Work Location: In person

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