Restaurant Hostess

3 weeks ago

Jersey City, United States Lokal Full time

Lokal Eatery & Bar at the Waterfront location in Jersey City is looking for an experienced and passionate Lead Host that strongly believes in going above and beyond with their customer service. **Three years of Upscale or Fine Dining Hosting experience REQUIRED.**

Our hostesses are the heart and soul of the operation and the first impression to all of our guests. We are looking for a service minded individual whom can really show exceptional grace and poise throughout their work. If you have several years of hosting experience we would love to hear from you.

**Responsibilities**:

- Greeting guests as they enter, and putting them on a waiting list as necessary.
- Managing all the reservations and supervising the host team
- Ensuring all reservations/walk-ins/waitlist guests are attended in a timely manner
- Going above and beyond in ensuring the restaurant space is utilized to its max capacity with seating while also managing seating and flow
- Engaging with guests to ensure they're happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations and answering questions.
- Knowledge of the menu is mandatory
- Helping out with other positions in the restaurant as needed.
- Providing great customer service.

**Requirements**:

- 3+ years upscale or fining dining restaurant hosting experience is required
- Ability to provide top notch customer service in a fast-paced environment.
- A positive attitude and ability work well under pressure with all restaurant staff.
- Does high-quality work while unsupervised.
- Ability to supervise the work of other hosts
- Able to work in a standing position for long periods of time
- Willing to follow instructions and ask questions for clarification if needed.
- Able to work in a busy restaurant environment.

**Job Type**: Part-time

Pay: From $20.00 per hour

Expected hours: 20 per week

**Benefits**:

- Flexible schedule

Shift:

- Evening shift

Weekly day range:

- Monday to Friday
- Rotating weekends
- Weekends as needed

**Experience**:

- Hosting: 3 years (required)
- Upscale Restaurnt: 3 years (required)

Work Location: In person

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