Receptionist - Germantown, Maryland

2 weeks ago

Germantown, United States Bloom Medicinals Full time

Position: _**Receptionist**_

Position Summary

As a Receptionist at our cannabis dispensary, you play a pivotal role in providing

exceptional customer service and maintaining efficient operations. You will be the first point of contact for customers and patients, responsible for welcoming them with a warm and friendly demeanor. Your duties will include answering phone calls, checking in customers and patients using the METRC State Tracking System and Dutchie POS system, and ensuring accurate data entry. A positive attitude, strong communication skills, and a passion for delivering outstanding customer service are essential for success in this role.
- **Duties and Responsibilities**_

**Customer Service**:
○ Greet and assist customers and patients with enthusiasm and

professionalism.

○ Provide information about products, services, and promotions with a

knowledgeable and helpful approach.

○ Maintain a friendly and inviting atmosphere in the reception area.

**Phone Management**:
○ Answer incoming phone calls promptly and courteously.

○ Direct calls to the appropriate department or individual.

○ Take messages accurately and ensure timely delivery.

**Check-In Process**:
○ Use the METRC State Tracking System to check in customers and patients,

ensuring compliance with state regulations.

○ Process transactions accurately and efficiently using the Dutchie POS system.

○ Verify customer identification and registration as required.

**Data Entry**:
○ Accurately enter customer and patient information into the system.

○ Update and maintain customer records and databases as needed.

○ Perform other data entry tasks as assigned.

**Upbeat Personality and Exceptional Customer Service**:
○ Display a positive and upbeat personality at all times.

○ Smile and engage with customers and patients to create a welcoming

environment.

○ Handle customer inquiries and concerns with professionalism and empathy.

**Administrative Support**:
○ Assist with administrative tasks such as filing, scanning, and organizing

documents.

○ Support other staff members as needed with clerical and administrative

duties.

Assist with opening and closing procedures, inventory management, and

compliance with state regulations.
- Ensure that regulatory logs are completed on a regular basis
- Help resolve customer inquiries and address their concerns, offering the knowledge and expertise they seek to meet their needs effectively.
- Cleanliness of the Reception Office and Lobby area.
- Support budtenders in maintaining steady and fast paced line management.
- Ensure compliance with all state regulations, safety protocols, and company policies.
- Other Duties

**Mandatory Meetings**

○ Daily Huddle

○ Monthly store meeting

This job description is a summary of typical functions of this position, and is not intended to

be an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties.

The responsibilities, tasks, and duties of this position may differ from those outlined in the

job description, and other duties, as assigned, might be part of the job to meet business or

Pay: From $16.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Work Location: In person

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