Customer Care Specialist

**Customer Care Specialist**

Adirondack Basement Systems (“ABS”), a regional leader in the foundation repair industry, is looking for a Customer Care Specialist to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At ABS we also redefine for our employees. We want our employees to know that they are the most valuable to us and experience success in a way they never imagined for themselves.

**What We Would Provide You**
- A trusting, respectful, and fun culture
- The best tools and training to get the job done the right way
- A solid pay and benefits package
- A team you can be proud of
- Opportunities for professional growth

**What You Would Do**
- Represent us by answering calls, setting service and sales appointments, scheduling production installations, and following up with customers on various issues
- Provide tactical support to other departments of the company
- Keep customer records and database current
- Communicate with customers to ensure their satisfaction with our work
- Provide customers with a remarkable experience

**What We Need for this Role**
- Experience in the customer service field
- Exceptional telephone and interpersonal skills
- Proficiency in computer programs and apps

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**Hours: Monday
- Friday, 8:00 AM - 4:30 PM**

**Pay**: $17.00 - $19.00 per hour, depending on experience
- **EEO**_

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year
- 2 years
- Under 1 year

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Work Location: In person