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Business Systems Analyst 1/trainee, Ref. #24-17

3 months ago

Albany, United States Financial System, Statewide Full time

**Minimum Qualifications**

NYHELPS Qualifications:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
NYHELPS Minimum Qualifications:
A bachelor's or higher degree.

OR
To qualify for an appointment into this traineeship:
1. Current New York State employees, with one year of permanent service in a grade 11 or higher title eligible for transfer under Section, 70.1, 52.6 or 70.4* of the Civil Service Law.
2.Immediately reachable on the PCO eligible lists.
Preferred Qualifications:

- Commitment to superior Customer Service including:

- Essential soft skills required to liaise with team members at all levels of the organization and SFS customers.
- Ability to authentically build trusted relationships and maintain a positive work environment.
- Strong verbal and written communication skills

**Duties Description**

As part of the Statewide Financial System (SFS) Stakeholder Engagement Bureau, the incumbent will be responsible for change management tasks related to business process and system changes that affect end users and stakeholders of the State’s enterprise financial and accounting system. The incumbent will also be responsible for supporting stakeholder communication, training, and agency business process testing.
The SFS Stakeholder Engagement Bureau collaborates with other SFS Divisions to help agencies and vendors understand how SFS functionality can support their business processes. This includes working directly with customers via targeted written communications, workshops and training sessions, and support calls as needed.
- Develop an understanding of how agencies use various SFS modules to conduct business.
- Participate in knowledge transfer and continuous learning sessions to build competency in key focus areas.
- Support Statewide Financial System users during business process changes or system updates by:

- Serving as liaison between business and IT staff; assisting with communicating requirements and system changes to stakeholders.
- Troubleshooting issues/incidents to support customers as well as monitoring for any subsequent issues to ensure that they are resolved in a timely fashion.
- Interfacing with stakeholders to ensure that SFS fully understands their questions and concerns.
- Develop and review training materials and communications for system users including:

- The creation of both technical and non-technical content (communications, reference guides, training presentations, procedures, etc.).
- Ensuring stakeholder training materials, project artifacts, and communication needs are met within required timeframes (often to coincide with system updates or business events such as fiscal year end).
- The creation of procedure manuals, process flows, and other business process documentation.
- Assist with the testing of upcoming system releases and updates, noting any potential impact to business processes.
- Other related duties as assigned.

**Additional Comments**

SFS is the organization that manages the enterprise financial system that supports the business of New York State government. SFS is an independent entity jointly governed by the Office of the State Comptroller and the Division of the Budget.

As one of the largest public sector enterprise financial systems in the United States, SFS processes an average of 22,000 voucher transactions daily and about $150 billion in payments per year using Oracle PeopleSoft technology. SFS staff provide extensive operational support to over 70 NYS agencies and authorities. SFS continues to work on major initiatives to expand the use of system functionality and works collaboratively with agencies and the NYS Office of Information Technology Services clusters that support IT systems across the State.

Currently, we are looking for motivated, highly qualified professionals who can lead and support ongoing transformational statewide information technology projects. Focused on best practices, continuous improvement, and enabling efficient government operations, SFS team members include programmers, project managers, PeopleSoft experts, database and security administrators, business analysts, and customer service and change management professionals. Located in Albany, NY, SFS is a fast-paced, dynamic place to work, where individuals have the opportunity to support the transformation of NYS government’s financial business processes. SFS is committed to diversity and workforce development, providing its emp