Parts Manager
4 weeks ago
**About Us**:
Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.
TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.
**Overview**:
We are seeking a Parts Manager who will be responsible for the profitability, risk management, and growth of the Parts Department. This opportunity is perfect for someone with a history of successful performance at the mid to senior management level. We are seeking an individual who has proven success in building meaningful and effective relationships within a team, with managerial peers, other departments and key internal partners, customers, and vendors. If you possess a high level of business acumen, operational expertise, well-rounded management skills, and outstanding people leadership abilities, this will be a rewarding opportunity for you. We offer a competitive compensation and benefits package including departmental profit sharing.
The person in this position must embody TEC company values: Teamwork, Entrepreneurship, and Customer Focus. They will exercise ethical behavior and sound judgment while recognizing and living up to the responsibility of being a leader and role model.
**Responsibilities**:
- Ensure every employee has access to and understands the TEC Vision, Mission, and Values and is empowered to help TEC deliver on its customer commitment. Role model TEC Values (Teamwork, Entrepreneurship, and Customer-Driven) and TEC Culture so employees have a positive example of how to pattern their own behavior and interactions.
- Take full accountability for the profitability, risk management, and growth of Parts department. Analyze financial, payroll, and inventory reports on a weekly basis, MIS reports on a monthly basis, and take initiative to identify and act upon trends and opportunities. Participate with senior leadership in annual business planning for the department. Demonstrate command of financials by completing monthly bridge schedules. Develop strategies to build upon successes.
- Set visible objectives and priorities for the department (approximately 12 employees), and monitor and discuss progress with the team on a regular basis. Take full responsibility to ensure every employee (from outside parts sales to parts driver) has a clear understanding of how success will be measured at all times. Create and maintain systems of accountability to measure team members’ performance against set targets.
- Plan and maintain appropriate staffing strategy to support the workload, encourage growth, and maximize customer satisfaction and profitability. Source, recruit, and onboard qualified team members who complement TEC’s Culture and enable progression toward achieving TEC’s Vision. Responsible for coaching, performance management, and disciplinary actions in consultation with HR dept.
- Identify all key workflows within the Parts department. Evaluate effectiveness of workflows based on linkage to Mission statement, scalability, and overall impact on the customer experience. Use structured problem solving techniques such as Six Sigma, Lean or, 5S to implement robust, best-in-class processes.
- Optimize TEC’s overall financial health by turning inventory 4-6 times per year and leveraging appropriate corporate resources for the best pricing and payment options. Keep aged/excessive/obsolete inventory below corporate target percentages.
- Maintain constant focus on defining, measuring, and improving the customer experience (full cycle, end-to-end). Develop, maintain, and grow solid customer relationships, empower staff to appropriately serve the customer, handle escalated issues, understand key customer business challenges, anticipate customer needs, and provide solutions.
- Commit to a strong and mutually beneficial relationship with Service department and all other internal departments. Leverage TEC Corporate resources as appropriate. Seek out, develop, and maintain strong relationships and alliances with manufacturers, industry associations, suppliers, and vendors.
- Collaborate with Marketing department and GM to develop and implement a targeted on-brand marketing campaign to drive business in the local market with the objective of becoming the premier Parts Department in the community.
- Provide a safe working environment by ensuring that processes an
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