Member Service Representative

4 weeks ago


Winchester, United States Tential Full time

**Hiring for Member Service Representative $19.50 per hour in Winchester, Virginia OT Available and Paid Training**

**Hybrid Work At Home Option Post Training**

**About The Role**

**Job Duties**
- Assist members with service needs related to their accounts within a 24/7 high volume, schedule-driven and structured contact center.
- Educate current and prospective members about our clients’ products and services.
- Perform account transactions and adjustments as needed for members.
- Provide information regarding our clients’ products and services while demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure industry-best member experience.
- Contribute to a positive work environment through a strong sense of professionalism and teamwork.

**What To Expect**
- Incredible company culture with great growth opportunities
- Forbes America's Best Employers
- Newsweek Top 100 Most Loved Workplaces
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work For
- Computerworld Best Places to Work in IT
- Non-sales position
- Long-term opportunity with a great chance of being hired permanently.

**This career is for you if**:

- You have a passion for customer service and are happy to be on the phone.
- You are reliable, persistent, detail-oriented, and capable of prioritizing multiple tasks.
- You demonstrate integrity, empathy, urgency and can quickly establish trust & credibility
- You take a sense of pride in and accountability for your work
- You work independently, but thrive in a collaborative atmosphere, exhibiting team spirit and enthusiasm.

**Job Types**: Full-time, Contract

Pay: $19.50 per hour

Expected hours: 40 per week

Experience level:

- Under 1 year

Physical setting:

- Office

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Monday to Friday
- Rotating shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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