Casino Host

JOB SUMMARY:
Enhances the growth of gaming revenues through the development of our customer base. Maintains relationships with valued gaming guests and markets our gaming product to potential high-limit guests.

GENERAL REQUIREMENTS:

- College degree preferred
- Two (2) to five (5) years host or player development experience in a major gaming operation of similar size and stature
- Minimum of Two (2 ) years of guest services experience preferred
- Must have the ability to resolve stressful situations
- Must have exceptional gest service skills
- Experience in casino and or hotel environment preferred
- Bi-lingual preferred
- Must have a proven track record of increasing gaming revenue through established customer base
- Must have strong telemarketing skills
- Computer literate in PCS, AS400 and Microsoft office preferred
- Must possess excellent interpersonal, communication, team-building and problem-solving skills
- Must be resourceful and highly motivated in seeking out new VIP opportunities
- Must be able to work effectively across all departments
- Must present a well-groomed, professional appearance
- Must be willing to adhere to all Louisiana gaming regulations and guidelines
- Must be willing to work any shift and any day when necessary
- Must be able to work extended hours during special events, including limited overnight travel
- Must have the ability to work flexible schedules, including nights, weekends and holidays

ESSENTIAL JOB FUNCTIONS:

- Welcome guest, provides exceptional customer service, encourage guest to enroll with our New Card sign program
- Follow all relevant policies and procedures
- Communicate with co-workers, table and slot team members, supervisors and guest
- Interacts with marketing in hosting special events
- Arranges special services related for players with proper play
- Meets and greets players on the casino floor at special events or promotions
- Makes sounds complimentary decisions based on tracked customer play
- Greets and hosts customers, and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout.
- Provide hands on real time service for VIP customers that have relationships with player development team members
- Demonstrates exceptional guest services to both internal and external customers
- Must be willing to continue to drive business
- Remains informed of competitive promotional methods
- Ability to meet the attendance guidelines of the job and adhere to departmental and company policies
- Ability to maintain confidentiality of VIP information
- Performs other duties as assigned by Management

DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:

- Must be able to move quickly around property
- Must be able to stand or sit for a long period of time maybe required
- Must be able to bend, crouch, kneel, twist and work at a desk
- Responds to visual and aural cues
- Must be able to work independently and proven to be self-motivated
- Must present a well-groomed appearance
- Must have the manual dexterity to operate a computer and other necessary office equipment

WORK ENVIRONMENT:

- Must be able to continuously maneuver around office and casino
- Must be able to respond calmly and make rational decisions when handling guests’ needs
- Must be able to tolerate areas containing second hand smoke

CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.

**Job Types**: Full-time, Part-time

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Physical setting:

- Casino

Schedule:

- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Extended hours
- Holidays
- Nights as needed
- Night shift
- On call
- Overnight shift
- Rotating weekends
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Ability to Commute:

- Westlake, LA 70669 (required)

Ability to Relocate:

- Westlake, LA 70669: Relocate before starting work (required)

Work Location: In person