The Café Manager is primarily responsible for overseeing the operations of the Urban Air Café and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing and serving food. You must work fast with a sense of urgency, while being friendly to guests and supportive of the team.

RESPONSIBILITIES
- Supports the proper execution of all processes, systems and standards
- Ensure all deliveries are received correctly and logged
- Maintain effective stock control, storage, and rotation to minimize wastage
- Manage the café team, ensuring they always work to the expected standards
- Adheres to scheduled shifts and is willing to stay beyond when business or circumstances dictate
- Train café staff in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
- Set a high standard and good example for café staff regarding punctuality, attendance and attitude and ensure these standards are always maintained
- Set a high standard and good example for café staff regarding cleanliness and hygiene including a regular deep clean schedule
- Keep the cafe and storage areas clear, well-organized and easy to access
- Handling guest concerns regarding the café
- Participate in regular staff meetings and training as and when required
- Other duties as tasked by General Manager

QUALIFICATIONS
- Minimum of High School Diploma or equivalent required, some College preferred
- Minimum of two years previous food and beverage experience (Quick Service and/or restaurant experience)
- 1 to 3 years’ management experience in the hospitality field preferred
- Must have a current ServSafe or similar food handling certification or be willing to get one within the first 30 days of employment

ADDITIONAL REQUIREMENTS
- Ability to lead, motivate and empower Team Members
- Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
- Takes initiative
- Excellent interpersonal and communication skills
- Ability to recognize problems and problem solve
- Ability to set goals and convert plans into action - Ability to see patterns in performance and strategize solutions
- Exercises good judgment in decision making
- Open to feedback and self-improvement
- Holds self-accountable for high personal standards of conduct and professionalism
- Serves as a role model by demonstrating and upholding Urban Air policies and standards

PHYSICAL REQUIREMENTS
- Work days, nights, and/or weekends as required.
- Work in noisy, fast paced environment with distracting conditions.
- Move about facility and stand for long periods of time.
- Lift and carry up to 30 pounds.

**Job Type**: Part-time

Pay: $16.00 - $19.00 per hour

Restaurant type:

- Quick service & fast food restaurant

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Application Question(s):

- Are you able to work nights and weekends? (Our hours are 4-8pm on weekdays and 11-9pm on weekends)

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Restaurant Experience: 3 years (required)

License/Certification:

- ServSafe or similar food handling certification (preferred)

Work Location: In person