Manager, Platform Services and Patching
2 weeks ago
**Will work from Foxborough office 3x per week**:
**About Us**:
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE
**Position Overview**: This position offers you the opportunity to join our rapidly growing organization. We're looking for a customer
**Essential Duties & **Responsibilities**
- Lead a group of highly motivated Engineers
- You need to have a high-level understanding of OS and 3rd-party patching.
- Create and present monthly/weekly reports and KPIs
- Work with Complex customer requirements to support their unique business needs and compliance with their Security needs
- Hold reviews with team members and weekly team meetings
- Provide weekly feedback on team performance and ways to improve
- Provide upgrade support and upgrade path
- Work with Management on how to better utilize the platforms
- Understand how each platform is used and the criticality of the service it provides
- Develop and update the Disaster Recovery plan for assigned Platforms
- Performance reporting through data analysis as it relates to the Platforms Owned by the Platform Services team
- Available to work outside of standard hours when necessary or as part of on-call rotation if applicable
- Other duties as required
**Qualifications**:
- Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
- 5- 10 years of Enterprise patching experience
- 3 - 5 years of Kaseya experience and Kaseya Certification
- 3 - 5 years of Management in an MSP environment
- Strong written and verbal communication skills
- Attention to detail and focus on adherence to SOPs
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