Branch Manager

1 month ago

Chicago, United States SERENITY HOME HEALTHCARE, INC. Full time

**Branch Manager**

Serenity Home Healthcare, Inc.

The Branch Manager is an expert in the administration of home care agencies and has an in-depth understanding of the laws and regulations of caregiving. This role is responsible for the management and direction of a growing branch of Serenity.

**Responsibilities**
- Oversees the payment of rent, purchasing of supplies and maintenance of the office
- Administer the upkeep and time-keeping of the company car
- Manages the upkeep of relevant business licenses
- Responsible for the managing of personnel, including performance management, recruitment, onboarding, training, dismissal
- Compiles weekly and monthly reports on key performance indicators to be submitted to the administrative managers
- Resolves escalated client and caregiver complaints as needed
- Ensures that utilization hours of insurances are maximized
- Corresponds with case managers on the decline of services and care plan deviations.
- Assists in the staffing of remote or special case clients
- Trains and supervises client coordinators, offering continual training
- Receives on-call messages and redirects as need be
- Assist with the posting and monitoring of open visits
- Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements
- Maintains positive relationships with case managers to build and maintain client base
- Advertises, markets, and promotes growth campaigns to offer services to local healthcare organizations
- Implements and interprets service and operational policies, ensuring compliance within state/federal/ local and company guidelines
- Ensures the confidentiality of private information for clients and caregivers
- Facilitates weekly team meetings and Establishes weekly and monthly goals for the agency
- Oversee recruitment initiatives and coordinate with recruitment supervisors
- Attends marketing meetings and participates in marketing endeavors as need be
- Receives reports from supervisory field visits and monitors completion of visits
- Observes the time keeping of employees and verifies time in case of missed punches
- Communicates the need for upcoming positions and personnel in advance
- Responsible for overall performance of the location

**Requirements**:

- Bachelor’s Degree Preferred
- Five years of experience in Home Healthcare, Homecare, Caregiving or similar field
- 2-3 years of managerial or supervisory experience within the homecare setting
- 24hrs Online Caregiverlist training certificate
- Basic computer proficiency and familiarity with the Microsoft Suite
- Strong attention to detail and documentation
- Excellent written and verbal communication skills.
- Superb organizational skills and self-management skills
- Excellent Leadership and people skills
- Initiative and drive to see a project through and the company’s success.
- Valid driver’s license, current auto insurance, and a clean driving record.

Pay: From $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Management: 2 years (required)
- Home care: 5 years (required)

Ability to Relocate:

- Chicago, IL 60636: Relocate before starting work (required)

Work Location: In person

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