Customer Service Representative

3 weeks ago

Harrisburg, United States Pennsy Supply Inc Full time

Job ID: 496632

Pennsy Supply is a CRH company. CRH is the leading vertically integrated supplier of asphalt, aggregates, cement, ready-mix concrete, and paving and construction services in North America. Our 24,100 employees at 1,300 operating locations provide our customers with top-quality, innovative products and services.

**Position Overview**

The Customer Service Representative is responsible for negotiating mostly asphalt and stone orders with various customers but will be diverse in all lines of businesses, by answering the phones within a timely manner and having a strong desire to deliver high levels of customer service. Work will be performed per the supervisor’s instruction, free from direct supervision, except for more complicated jobs.

**Essential Duties and Responsibilities**
- Responsible for own personal safety at all times as well as, maintain the highest standard of safety and quality in all aspects of the job.
- Properly follow all company policies and procedures for a safe working environment, report any problems to the supervisor, dispatch, transportation manager, safety director or Human Resources.
- Coordinate directly with customers and maintain a productive and professional relationship.
- Act as customers’ first telephone point of contact for assisting customers with product questions, ordering, order tracking, complaints, and problems.
- Competency with computer and keyboarding skills.
- Enter complete and accurate customer orders into delivery system.
- Coordinate delivery schedule with dispatchers.
- Look up all directions of address on streets and trips.
- Follow up calls and providing leads to sales (all lob’s).
- Proactively seek customer’s feedback to identify areas of improvement in all operations.
- Monitor scheduling calendars at all times.
- Answer phones in a pleasant tone and in a timely manner avoiding all missed calls.
- Back up for inside sales & HMA coordinator when needed.
- Ability to work flexible hours.
- Ability to work in a fast-paced environment and multitask.
- Excellent phone skills.
- Must be detail oriented and thorough in all job responsibilities.
- Regular and predictable attendance at assigned times is required.
- Other duties as assigned.

**Requirements**:

- Competency with computer and keyboarding skills.
- Ability to work in a fast-paced environment and multitask.
- Excellent phone skills
- Must be detail oriented and thorough in all job responsibilities.
- Mobility to attend various meetings and events at offsite locations.
- Hours are extended throughout the year to include nights and weekends when necessary.
- Travel may be required.

**Education and/or Experience**
- High school Diploma or equivalent
- 2 years of customer service experience preferred, but not required
- 1-2 years of transportation experience preferred, but not required.

**About Pennsy Supply**

Pennsy Supply operated in Pennsylvania as a family run business producing asphalt and aggregates as well as providing construction services until joining the CRH family in 1993. With being a part of the CRH family they are now a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form CRH. CRH is the number one asphalt producer, the third-largest aggregates producer, and one of the top 5 ready mixed concrete producers in the Unites States. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

**What CRH Offers You**
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

**About CRH**

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

Pennsy Supply, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability-If you want to know more, please click on this link.

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