Full Time Teller

1 month ago

Elmont, United States Bethpage Federal Credit Union Full time

**Bethpage has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation.**
- Monday to Saturday availability required.
- Expected salary range for this position is $20 - $22.16 per hour.

**Responsibilities Include**:
Operations
- Effectively process financial transactions by utilizing Bethpage systems in accordance with established policies and procedures. This includes but is not limited to deposits, withdrawals, payment, issuing bank checks, money orders, gift cards and process Speed Deposit and Night Drop transactions, if applicable.
- Make sound decisions that adhere to all policies, procedures, and regulatory banking requirements. Ex: making determinations for check holds while adhering to funds availability policy.
- Identify red flags based on risk guidelines and refer escalations to supervisors when necessary.
- Manage teller line and drive-up traffic to limit wait times.

Member Experience
- Provide exceptional member experiences by cultivating relationships.
- Identify member needs and recommend beneficial products and services.
- Refer members to the platform or business partners to further assist the member with their banking needs.
- Engage with members as they enter the branch by welcoming them.
- Assist with lobby management by checking in with members waiting for platform services.
- Process requests that can be managed at the teller line. Ex: printing of debit cards, submitting fraud claims and disputes, etc.

Compliance
- Supports the branch by participating in opening/closing procedures, daily reports, audit tasks and dual control
- Maintain controls, reconciliations and reports as needed or required. This includes, but is not limited to verifying currency, balancing individual cash box/cash recyclers (TCR), daily reports, CTR’s, SAR’s.
- Stays abreast and adheres to policies, procedures, and banking regulations.
- Identifies and handles existing, emerging risks and fraud trends to minimize exposures to members. and Bethpage.
- Complies with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.

Strategy
- Participate in the overall success of the individual, branch, Retail Banking and organizational goals by meeting or exceeding assigned performance goals and metrics.

**Computer Skills**:PC, Windows, and Internet proficient

**Experience**: Required
- Must be able to attend full time training (M-F, 9 am-5 pm) for 5 weeks.
- Open Availability including Saturdays

Preferred
- 2 year(s): Sales
- 2 year(s): Customer Service
- 2 year(s): Cash Handling

**Education**: Required
- High School or better

Preferred
- Some college or better

**Skills**: Preferred
- Sales
- Multi-tasking
- Cash Handling

**Behaviors**: Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest

**Motivations**: Preferred
- Peer Recognition: Inspired to perform well by the praise of coworkers
- Goal Completion: Inspired to perform well by the completion of tasks
- Self-Starter: Inspired to perform without outside help
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

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