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Concierge

4 months ago

Saint Petersburg, United States Covenant Security Solutions LLC, Lic#: B1900384 Full time

Concierges act as the first point of contact between guests and an organization. The most successful Concierges possess exceptional customer service and people skills.

**Job Responsibilities and Characteristics**

**Customer Service a must**
- Sorts and distributes mail
- Supports sales and leasing activities
- Supports property vendors/ couriers
- Maintains inventory and stock of supplies
- Works collaboratively with client employees
- Able to communicate clearly and in a friendly and kind manner
- Greets all residents and guests by providing superior service excellence
- Understands all essential aspects of the client’s organization and operation
- Maintains a positive and professional relationship with residents and guests
- Builds knowledge of local area amenities to best answer resident and guest questions
- Answers phone calls with a friendly and helpful tone and communicates messages when necessary
- Assists residents and guests in a professional and efficient manner and provides follow-up when necessary

**Skills and Qualifications**
- Professional appearance
- Strong follow through capabilities
- Demonstrated ability to multi-task
- Moderate mathematical competencies
- Strong verbal and written communication skills
- Demonstrated desire through experience to satisfy the needs of others in a fast-paced environment
- Proven ability to effectively collaborate with client employees residents, guests and vendors

**Experience and Education**
- High school degree or GED required
- Some higher education credits preferred
- Minimum one-year service excellence/ customer service experience required
- Working knowledge of office software, mailroom activities, point-of-sale and phone systems

**Work Environment**
- Will be working inside a Class A Trophy property with 6 to 8 hours of standing and walking