Applications Analyst

Additional Comp Info: Salary based on experience. Overview:
Planned Parenthood of Orange and San Bernardino Counties has a** full-time opportunity for an **Applications Analyst **in Anaheim, CA.**

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

- A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
- Benefits coverage starts after one full month of employment
- Generous vacation, sick, and holiday benefits
- Generous 401(k) matching contributions and more

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Minimum Education**:

- Bachelor’s degree in Information Systems, Computer Science, or related field required; However, four additional years of directly relevant experience or equivalent combination may be considered.

***Minimum Work Experience**:

- Experience implementing, upgrading, and configuring systems required.
- Three (3) or more years’ experience in healthcare, ambulatory care setting is a plus.
- Strong knowledge of business processes and process redesign.
- Proven experience and working knowledge of Electronic Medical Records & Practice Management systems is a plus.
- Experience and knowledge of supporting enterprise-level software solutions.
- Strong knowledge of system and software best practices and methodologies.
- Good project management skills or substantial exposure to project-based work structures, etc.
- Strong customer service orientation.
- Excellent written and oral communication skills.
- Able to communicate ideas in both technical and user-friendly language.
- Self-motivated and directed.
- Strong attention to detail.
- Able to prioritize and execute tasks in a high-pressure environment.
- Respect for confidentiality and possess good judgment.
- Proven analytical and critical thinking skills, accuracy, and attention to detail essential.
- Ability to work independently and take direction as required for carrying out responsibilities.
- Must maintain professional demeanor at all times.
- Experience working in a team-oriented, collaborative environment.
- Familiar with change control best practices.

**Agency Standard Requirements**:

- Strong commitment to quality healthcare and excellent customer service is required.
- Must thrive in a fast paced, rigorous environment with changing priorities.
- Ability to meet deadlines and work under pressure.
- Must demonstrate high level computer skills including; Microsoft Word, Excel and Outlook. Electronic medical records experience may also be required.
- This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.

Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees, including the Applications Analyst.

**Responsibilities**:
**Essential Functions**: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.

**Technology Architecture and Service Delivery**:

- Provide and/or ensure follow-up on trouble calls and tickets; correspond with or meet customers and vendors as needed to understand and resolve concerns.
- Conduct business analysis; evaluate business processes; determine business needs; identify requirements; and develop business plan analysis.
- Analyze and resolve technology-related problems; resolve compatibility problems and troubleshoot system software, hardware and communication problems.
- Serve as liaison with system software and hardware suppliers and vendors; monitor contracted services for quality and compliance.
- Create, record, and maintain user access and security.
- Ensure that implementation and development projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues.
- Availability to work flexible hours, including weekends.
- Document technical issues and escalate them within IT.
- The ability to function at a high level in a team-oriented environment is required.
- Excellent written and verbal communication skills r