Customer Technical Support Specialist

4 weeks ago


Dahlgren, United States Bowhead Full time

Overview:
CUSTOMER TECHNICAL SUPPORT SPECIALIST (HELP DESK) (DOS)

**Responsibilities**:

- Provide on-site desktop support as needed, provides general help desk support for User Assistance.
- Troubleshoot/resolve issues.
- Assign tickets to the appropriate support group.
- Work in Two (2) Call Tracking systems: ServiceNow & GTM Next.
- Serve as the first level point of contact supporting specific Department of State (DoS) HR-related actions (e.g. employment, personnel records, job evaluations).

Qualifications:

- Must possess the ability to, effectively and efficiently, communicate verbally with the user community.
- Must be able to assist and resolve Teir I & II problems.
- Prefered knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
- Must meet DoD 8570 Information Assurance Technical Level II certification requirements at time of hire.
- Ability to communicate effectively with all levels of employees and outside contacts.

Physical Demands:

- Must be able to lift up to 10-15 pounds
- Must be able to stand and walk for prolonged amounts of time
- Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for this contract.

LI-JR1



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