Russian Speaking Patient Outreach Specialist
2 weeks ago
Overview
TellyHealth MD, a leading healthcare organization specializing in telehealth services, is seeking a dedicated and compassionate Russian-speaking Outreach Specialist to join our team. As an Outreach Specialist, you will play a crucial role in connecting with our valued patients, ensuring their seamless experience in scheduling remote doctor visits and optimizing their overall healthcare journey.
**Responsibilities**:
1. Conduct outbound calls to patients to schedule convenient remote doctor visits
2.Communicate fluently in Spanish to effectively engage with our Russian-speaking patient demographic.
3.Confirm appointment details, including date, time, and the physician they will be seeing.
4.Collect essential information to enhance the patient's experience during the remote doctor visit process.
5.Verify and update contact information, ensuring accurate and reliable communication channels.
6.Provide an empathetic and supportive approach, addressing any concerns and ensuring a positive patient interaction.
7.Collaborate with the team to follow up with patients, confirming appointment details and addressing any additional questions they may have.
**Requirements**:
1.Fluency in English and Russian is essential.
2.Proven experience in customer service or outreach roles, preferably in a healthcare setting.
3.Excellent communication skills with a warm and empathetic approach.
4.Strong organizational skills and attention to detail.
5.Ability to handle sensitive information with confidentiality.
6.Comfortable using phone systems and healthcare databases.
7.Knowledge of healthcare terminology and processes is a plus.
Pay: $19.00 - $23.00 per hour
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Russian (preferred)
License/Certification:
- Driver's License (preferred)
Ability to Commute:
- Brooklyn, NY (required)
Ability to Relocate:
- Brooklyn, NY: Relocate before starting work (preferred)
Work Location: In person
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