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Collections Recovery Specialist Iii
3 months ago
**JOB DESCRIPTION**
Recovery Collections - Deficiency Balance
**Job responsibilities**
- You will have direct contact with customers by telephone to establish a mutual agreement to bring charged off consumer loans to resolution based on liquidity and available assets.
- Utilize negotiation skills to obtain payoff, settlements or acceptable arrangements of account balance based on an understanding of customer financial status.
- Review and analyze customer credit bureaus, property evaluations, contact credit, employment, and references or utilize skip trace procedures to increase customer contact.
- Determine the feasibility of potential legal action based on located assets, employment status with an understanding of state restrictions.
- Share best practices regarding collection techniques.
- You will receive general supervision and regularly exercise judgment to accomplish assignments.
- You will demonstrate judgment capability and be able to work independently of supervisor on predominately complex matters.
- Automatic dialing system
**Required qualification, capabilities and skills**
- Organization and prioritization skills a must
- Excellent communication and listening skill
- Ability to work overtime as requirement
**Preferred qualifications, capabilities and skills**
- Decision making abilities
- Previous auto experience helpful
- Basic skip tracing experience strongly preferred
- 1-3 years customer service or collection experience strongly preferred
**ABOUT US**
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
**ABOUT THE TEAM**
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
