Relocation Specialist

3 weeks ago

Riverside, United States TranSystems Corporation Full time

Overview:
We are excited to share once again TranSystems has been recognized as a top 100 design firm by Engineering News-Record in 2024. TranSystems is committed to building strong relationships with our clients, partners, and communities, because we believe we can go farther together. We act with integrity, use resources wisely, and proactively enhance projects with new thinking for sustainable infrastructure solutions. Our team incorporates these core values every day**:All-In Always - Passionate Problem Solvers -** **Driven to Serve**.

Interested in joining our team? Great We’re looking for top talent to grow with our firm.

**Responsibilities**:
**What you'll be challenged to do**:
The **Relocation Specialist** provides compassionate, high-quality relocation assistance and advisory services to residential, commercial, agricultural, and nonprofit displacees. Handle the entire relocation process with empathy and care to minimize the hardship associated with relocation. Perform basic right-of-way project tasks for the temporary or permanent relocation of displacees affected by public and private projects, in accordance with applicable laws, codes, and regulations. Serve as a representative of contracted clients.

**Essential Job Functions**:

- Provide personalized, compassionate relocation assistance and advisory services to a diverse clientele of residential, commercial, agricultural, and non-profit displacees. Anticipate needs; minimize hardship and disruption.
- Conduct in-depth interviews onsite at displacees' homes or businesses to fully understand their unique situation and requirements. Explain program benefits and processes clearly and transparently.
- Calculate eligibility amounts for a wide range of benefits based on individual circumstances. Prepare meticulous claim forms, obtain approvals, and process payments accurately and efficiently.
- Perform extensive housing/site searches utilizing knowledge of local market conditions and displacees' needs. Coordinate complex logistics of moving households or businesses with mínimal disruption.
- Maintain comprehensive case files from inception through closure, including profiles, documentation, forms, claims, and correspondence. Organize records based on company policies and specific project systems.
- Provide required notices, status updates, and reports to displacees, project team members, and leadership on time. Escalate issues appropriately.
- Uphold confidentiality and ethics when dealing with sensitive client information. Build trust through compassionate service.
- Collaborate closely with colleagues across projects to share knowledge, coordinate efforts, and ensure consistent high-quality service.
- Continuously develop skills and knowledge by attending trainings, learning regulations, and improving techniques to excel in this highly demanding role.
- Embrace and exemplify TranSystems mission when interacting with clients. Demonstrate patience, integrity, and positivity.

Qualifications:
**What you bring to our firm**:

- Possess a minimum of one year of experience in relocation assistance or real property acquisition.
- GED or High School Diploma; a college Degree is preferred.
- A real estate license is highly desired.
- Must have a valid Driver's License and the capability to furnish valid proof of auto insurance.
- Proficiency with MS Office suite (Word, Excel, Outlook, SharePoint, Teams).
- Highly organized with superb attention to detail.
- Strong analytical and communication skills (written and verbal).
- Ability to multitask, prioritize, and manage high caseloads.
- Self-motivated with a positive, teamwork attitude.
- Reading comprehension to interpret policies and regulations.
- Client-focused with cultural awareness and rapport-building skills.
- Able to work effectively with diverse work groups including co-workers, clients, vendors, and claimants.
- Actively engages multiple perspectives when solving problems, seeks to learn from peers, and encourages reciprocal learning among team members.

**Featured Benefits**:

- Hybrid (in-person and remote) work environment.
- Comprehensive health benefits package including wellness, maternity/paternity leave, and employer paid AD&D, STD, and LTD.
- 401(k) company match
- Vacation accrual separate from sick time.
- Eleven (11) paid holidays for 2024 with the option to substitute 2 holidays for employees to celebrate other day(s) of significance.
- Six (6) day winter break in 2024 that is included in the paid holiday schedule.

For individuals assigned and/or hired to work in California, Colorado, or NY City, TranSystems is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of California and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; internal peer equity; licensure and certifications

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