Vice President, Merchant Import Operations

3 weeks ago

Burlington, United States Burlington Stores Full time

**LOCATION** 2006 Route 130 North Burlington NJ US 08016

**Overview**

**Position Summary**:
The **VP, Merchant Import Operations (MIO)** is an innovative leader, responsible for driving the accelerated expansion of the Direct Imports area to support the Company growth strategy with sustainable speed and agility. This strategic role involves establishing the product development/sourcing and quality testing areas within the team, as well as monitoring the forecasting and operational support teams for Direct Imports. This individual is forward thinking, able to define realistic organizational needs, long-term production and sourcing strategy, as well as project execution.

The VP MIO will drive the strategic planning for future years in partnership with the Merchant, Supply Chain, and Finance Leadership, and is responsible for risk mitigation in the product development area through vendor and geographic diversification, as well as monitoring process and improving costing through the production choices.

**Major Duties & Responsibilities**:

- Collaborate with cross functional partners to optimize the end-to-end import order process. The role is highly visible, with regular interaction with Merchandising, Planning and Supply Chain leadership and requires influential communication skills to gain support and drive action while overcoming resistance with fact-based data.
- The VP Merchant Import Operations will lead the establishment of Product Development and Sourcing team to drive product development from conception to final execution to support Merchant Rack Vision. Develop and lead relationships with key factories as well as related operations for Import area. Ensure product quality delivers expected customer value. Identify opportunities to enhance product value proposition and leverage expansion opportunities.
- The VP Merchant Import Operations delivers results, demonstrates urgency, and independently resolves obstacles. Identifies and prioritizes the most critical areas to drive impactful results. Communicates expectations and requirements well with both the business and technology teams to develop appropriate solutions. Proactively solves problems and effectively manages multiple competing priorities for self and team. Conducts research and analysis for identifying, evaluating, and driving strategic opportunities. Ensures processes are developed and executed in accordance with time and action deadlines. Develops, implements, and drives improvement to key performance indicators and metrics. Delivers cost productivity while improving service levels and overall performance. Collaborates and drives initiatives and strategies by providing technical expertise to support future business needs.
- Identifies opportunities to accelerate import expansion and to identify causes of obstacles and implement robust plans to address while collaborating with business partners.

**Operations & Forecasting**
- Lead group to identify ongoing cross functional process improvement opportunities with regard to the import order process to systemically reduce merchant time utilization away from operational and administrative responsibilities in the DI Process
- Direct process to identify opportunities to streamline the import order process, ELC calculation including duty, commissions, freight and other load factors
- Partner with Import Department, Compliance and Transportation
- Partner with Merch Process team to develop and adjust training on Direct Import merchant processes, considerations, and other requirements
- Refine forecasting process in partnership with International Transportation and Finance

**Product Quality**
- Define and maintain stringent quality standards for all select import products categories.
- Oversee the quality control process, including inspections, testing, and audits of suppliers.
- Implement continuous improvement initiatives to enhance product quality

**Product Development**
- Develop and manage the product development roadmap.
- Identify, establish and maintain relationships with international suppliers to ensure cost effective, high quality/ value products to augment the assortment and support merchant rack vision
- Negotiate favorable terms and pricing; ensure compliance with relevant industry regulations, safety standards, and ethical practices

**Leadership**
- Establish high performance standards, measure and manage performance to achieve those standards, with a high focus on coaching and development
- Establish an environment that empowers associates and drives their engagement in their own work and the goals of the team
- Responsible for maintaining high morale and driving productivity and accuracy, providing coaching in the moment throughout the day and regular feedback.
- Identify talent, create and deliver a high quality on-boarding experience
- Identify training gaps and development needs for the team and individual associates and work to develop and deliver appropriate training
- Hire

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