Desktop Technician

**Duties and responsibilities include the following**:

- Maintains, analyzes, troubleshoots, and repairs PC computer systems, hardware and computer peripherals.
- Documents, tracks and monitors problems to ensure a timely resolution.
- Responsible for administration, maintenance and support physical and logical security systems.
- Responsible for escalation of irresolvable issues to Systems Administrator as appropriate.
- Work with Systems Administrators to solve issues.
- Adhere to stated policies and procedures relating to health and safety, and quality management.
- Miscellaneous duties as assigned.
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
- Responsible for awareness and compliance with all security, privacy and acceptable use policies to protect the company’s information and network
- 5 plus years’ experience supporting PC software and hardware in a network environment (A+, MCP and or MCDST a plus).
- Knowledgeable in Windows 10, Microsoft Office and Active Directory.
- Ability to troubleshoot and resolve technical problems and work independently.
- IP Phone system support experience.
- Active Directory and Office 365 experience.
- Understanding of networks and network troubleshooting.
- Excellent communication, written and prioritization skills.
- Project management skills.
- Strong listening, analytical and problem solving skills.
- Good administration, planning and organizing skills.
- Able to work with mínimal supervision, manage time efficiently and set priorities appropriately.
- Must operate effectively in a team environment with both technical and non-technical team members.
- Highly developed research, analytical and conceptual skills.
- Attention to detail and customer service skills are essential.
- Ability to handle and protect confidential information.
- Able to document problems and solutions.