Meeting Room Specialist

4 weeks ago


Newtown Square, United States DXC Technology Full time

We are seeking an onsite/meeting room support to join our team. This role will assist day-to-day IT support operations, meeting rooms and escalations.

**Job Description**:

- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Mobile Device Support
- Assist with on-boarding
- Office Renovation Support
- Logistic support
- Reactive Office Space Support
- Meeting room support
- AV support
- Printer Support
- Infrastructure Support
- Server Room support
- Ticket work/monitoring via SNOW
- Ability to walk and stand for several hours.

**Basic Qualifications -**
- High school diploma or G.E.D.
- 1-2 years of service desk or field support experience
- Experience working with the hardware, software, and equipment products. Hands on experience a must.

**Other Qualifications**
- Good interpersonal skills to work with customers and other unit personnel
- Good analytical and problem-solving skills
- Good communication skills
- Good time management and organizational skills
- Ability to resolve hardware and equipment problems
- Willingness to travel to other sites within 20 miles (possible)
- Perform proactive room checks.
- Utilize the guidelines and continuous improvement methodology to improve customer satisfaction.
- Monitor and respond to a priority meeting room hotline (local language) or paging system available in the location so end-users can report incidents.
- Provide priority response to incidents that impact meeting rooms.

**Work Environment**
- Office/Plant environment - 100% on-site
- Ability to stand or walk for several hours
- May require weekend work

Pay: $65,000.00 per year

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- What are your salary expectations?

**Experience**:

- Desktop support: 2 years (required)
- Audio Visual
- AV: 1 year (required)

Ability to Commute:

- Newtown Square, PA (required)

Work Location: In person


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