Bilingual Intake Specialist

5 days ago

Phoenix, United States Family Involvement Center Full time

The Bilingual Intake Specialist, under the supervision of the Clinical Director, initiates and completes intake assessments, including conducting brief clinical assessments for children, youth, and adults. Site locations can be in the office and/or in the community.

ESSENTIAL SKILLS REQUIREMENTS:
Specific job functions include (but are not limited to):
The Parent Assistance Center (PAC) operating within the Family Involvement Center (FIC) provides initial information to the Intake Specialist from families interested in obtaining services from FIC.

The Bilingual Intake Specialist is responsible for:

- Collaboration with PAC to update intake status, i.e. completed, rescheduled, no-showed, or cancelled.
- Appointment confirmation protocol with identified service recipient.
- Completion of all admissions and screening paperwork, ensuring forms have been filled out and appropriate signatures obtained.
- Completion of Behavioral Health Assessment interview, to include gathering of medical, physical, and mental health history and identify special requirements and needs with identified service recipient.
- Identification and documentation of needs and development of a Clinical Summary indicating a diagnosis for the recipient.
- Collaboratively working with the individual and/or family in developing a Support Plan for achieving progress to include the development of Needs Statements and Objectives.
- Submission of all intake documentation in a timely manner, according to AHCCCS/ADHS/Agency standards.
- Assisting individuals and families in identifying their service goals.
- Willing to self-identify as a peer and work to assist other individuals on their personal journey navigating multiple systems.
- Assessing the level of progress, need, behavior and/or circumstances to update the individualized service plan in collaboration with the service recipient, to include acquiring the service recipients review, and approval.
- Collaboration with representatives from community-based organizations, child-serving systems, parent/caregiver, and other team members involved in the families’ care.
- Acting as liaison between organizations, service providers and stakeholders associated with the FIC recipient to connect recipients to resources in the community and aiding them in engaging with identified resources.
- Attending meetings, court proceedings, classes, groups, or other activities with the parent/caregiver.

Job Expectations
- Knowledge of the DSM 5 and diagnostic criteria.
- Exceptional communication skills.
- Strong organizational skills to manage patients or clients and their myriad needs.
- Completion of required documentation within acceptable standards as determined by the Director.
- Document all communication and/or contact with the parent/caregiver including any activities associated with or on behalf of the FIC recipient.
- Attend assigned supervisor meetings weekly to maintain updates and seek guidance.
- Responsible for meeting productivity, quality and supervision standards as determined by the agency.
- Respects and sets appropriate boundaries with families, community members, professionals, and co-workers.
- Represents FIC mission and values with all stakeholders.
- Understands and adheres to all internal policies and procedures, training expectations, and AHCCCS covered guidelines.
- Perform services with dignity, respect, and professional demeanor.
- Works independently with mínimal supervision.
- Plans and organizes professional schedules to meet established deadlines.
- Manages multiple priorities with strong attention to detail.
- Must be flexible in taking on various positions and tasks as assigned.

Pay: $22.00 - $26.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- 403(b)
- 403(b) matching
- AD&D insurance
- Bereavement leave
- Cell phone reimbursement
- Free parking
- Opportunities for advancement
- Paid sick time
- Referral program
- Tuition reimbursement

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Computer skills: 1 year (preferred)

Ability to Commute:

- Phoenix, AZ 85014 (required)

Ability to Relocate:

- Phoenix, AZ 85014: Relocate before starting work (required)

Work Location: In person

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