Construction /wildlife Repair Technician - Will

1 week ago

Waukesha, United States Critter Control Full time

We focus a lot of time on remediation and repairs on homes, so walking in the door with knowledge about homes and repairs are extremely beneficial. Must be comfortable with heights; working 20-40 feet off the ground whether it is on extension ladders or on customer's roofs. Company provided tools and truck, gas, etc. Contractually minded applicants welcomed.

**Job Summary**:
The Technician 1 is responsible for completing the work of removing/excluding unwanted animals according to customers work orders, conducting remediation activities and putting preventative measures in place. This position will work as part of a team on large jobs or complete individual jobs. The Technician 1 also provides coaching and leadership to the Tech 2 they work with on a daily basis.

**Classification**: Full-time; Hourly

**Work Location**: Local travel and Potential overnights/out of state work

**Work Schedule**: Monday-Friday and Weekends as needed.

**Reports To**:Service Director

**Essential Job Functions**:
**Technical Work & Safety: 90% (approx. 36 hrs/wk)**
- Make sure proper notes and pictures are put in work orders on Service Bridge.
- Remove unwanted animals according to customers’ work orders, conducting remediation activities and putting preventative measures in place.
- Inspect completed job for quality and completion.
- Maintains quality results by adhering to company standards.
- Maintains safe work habits by following company standards.
- Operate and maintain service vehicle and equipment safely and ensure cleanliness of the vehicle and equipment.
- Maintain clean/safe job sites. Make sure all tools and trash are cleaned up and on the truck.
- Coach Tech 2 and new employees on proper use of the company supplied safety equipment (harnesses, proper anchor point installation)
- Coach Tech 2 in ladder and roof safety on job sites

**Customer Service: 10% (approx. 4 hrs/wk)**
- Provide the customer with world class customer service.
- Address customer questions and concerns.
- Always be courteous and polite.
- Have a world class appearance and ensure vehicle also has world class appearance.

**Training/Certifications Required**:

- Minimum Tech 2 training certifications

Tech 1 will be required to complete the following trainings upon employment:

- Learning Zen Tech 1 learning path
- NWCOA Structural Bat Management Professional
- NWCOA Bird Management Professional

**SKILL/KNOWLEDGE/EXPERIENCE**

**Required**:

- Customer-focused and great customer service skills to ensure satisfaction.
- Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations.
- Construction skills. Competent with hand tools, minor roofing, and exterior repairs
- Ability and comfort with discussing additional services that meet customer needs.
- Demonstrates excellent interpersonal communication skills as you interact with customers, office staff, and service managers.
- Updates job knowledge by participating in educational opportunities, including, but not limited to monthly courses pertinent to the industry.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- 1-6+ years company or related experience

Note: Must pass pre-employment background screen and drug test

**Personal Characteristics**:

- Strong problem-solving skills.
- Strong attention to detail and willingness to learn.
- Must have good time and process management skills.
- Must be trustworthy.
- Must have good organizational skills.
- Ability to work well independently and part of a team.
- Must possess a team spirit and be able to work well in a team environment.
- Must be able to communicate effectively with clients, colleagues, and possess good interpersonal skills.
- Physical stamina to work in periodically harsh conditions as the nature of the job demands.

**Work Environment**
- Bending, kneeling, and crawling into tight spaces to carry out site work. Requires standing for a long period of time. Ability to safely use ladders and work at heights for long periods of time.

**Travel**: Some local travel required. Must have a valid driver’s license, pass motor vehicle record searchand have and maintain a good driving record that is acceptable to our insurance company.

**Benefits**: Earn up to 80 PTO hours in your first year, bonuses, paid holidays, 401(k) with company contribution, BCBS Health Insurance plans, HSA with up to $2,000 annual company contribution, Dental, Vision, GTL/ADD & Voluntary Life Insurance policies.

Pay: $22.00 - $26.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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