Assistant Manager

4 weeks ago

Forest Hill, United States Rosedale Federal Savings and Loan Association Full time

**Join Rosedale Federal and Be a Part of **OUR STORY**

At Rosedale Federal, we pride ourselves on being a community bank. We are a highly successful, growing financial institution with a rich 116-year history, over $1 billion in assets, 13 retail branch locations in MD, and approximately 155 employees. Our culture, strategic vision, and core values center around **community**, both internal and external. We believe what sets us apart is our strong commitment to our **people** - employees, customers, and communities - with a focus on employee engagement and recognition, work/life balance, growth and development opportunities, personal connections, delivering an exceptional personal touch customer experience, charitable giving, employee involvement in our communities, financial literacy, and so much more.

**About the Job**

Rosedale Federal is currently seeking a **Assistant Branch Manager **to join our team in Forest Hill. The Assistant Branch Manager assists with directing, overseeing, and administering the operations of the branch. Under the guidance of the Branch Manager, this position functions as part of the branch management team, handles management responsibilities in relation to the Relationship Guides, and performs Branch Manager's duties in her/his absence. The Assistant Branch Manager promotes the Bank's relationship sales culture, provides an outstanding customer experience, and seeks to acquire, deepen and retain customer relationships. Professionalism, leadership, being a positive role model and promoting teamwork are key to this position.

**In this position you will**:

- Directly assist the Branch Manager with all management functions including staffing, scheduling, performance management, training, one on one's, coaching, and employee recognition and development. Perform the Branch Manager's duties in their absence.
- Lead branch meetings and huddles relating to products, sales and service and operations.
- Create an outstanding customer experience that is personalized, responsive and convenient; ensuring that customers are serviced in a timely, accurate, and thorough manner.
- Serves as product knowledge branch expert having thorough knowledge of product features and benefits and the ability to sell the benefits to customers. Provides product knowledge training for branch staff.
- Sets the example in customer service delivery for branch staff to emulate. Knows the branch customer base and customers' typical banking activity.
- Maintains a visible presence with customers throughout the branch including lobby, platform and teller line.
- Identifies and refers potential lending opportunities to the appropriate department.
- Participates in outbound customer calling efforts.
- Assists with directing, overseeing, delegating, and completing the daily operations to include management of security procedures, audit control, reporting, settlements, physical branch maintenance, proper branch opening and closing, and adherence to all policies and procedures.
- Runs a teller drawer as needed.
- This list of essential functions is not necessarily exhaustive and may be supplemented, or otherwise revised by the employer, at its sole discretion._

**What we are looking for**:

- High School diploma, or equivalent. College coursework preferred.
- 2-5 years of experience in the Relationship Guide role or comparable experience. 1-2 years of supervisory experience preferred.
- Excellent customer service and verbal and written communication skills.
- Strong interpersonal skills.
- Demonstrated initiative and ability to sell and cross sell products and services to build and deepen customer relationships.
- Effective problem solving and decision-making skills.
- Accurate and detail oriented.
- Strong multi-tasking and organizational skills.
- Team player and adaptable.
- Solid knowledge of personal computers.
- Ability to count large sums of cash and coin.
- Dependable.

**WORKING CONDITIONS / PHYSICAL REQUIREMENTS**
- Must be able to remain in a standing position for long periods of time (50%-75% of the time)
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- Ability to work at other branch locations based on business need.
- Ability to work a schedule that includes evenings and weekends and flexibility during the week.
- Must be able to lift up to 60 pounds.

**Benefits you will enjoy**:

- 401(k) - fully vested employer match and discretionary year end employer profit share contribution
- Health Savings Account with generous employer contribution
- Wide variety of Voluntary Benefit Options
- Employer subsidized Health & Wellness Fitness Program
- Generous paid time off including Birthday Day Off
- Paid Parental Leave
- Discretionary performance-based bonus program
- RISE Employee Recognition Program

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