Technical Support Specialist

4 days ago


Phoenix, United States MiTekAtlasIED Full time

Job Summary: The Te

nical Support Specialist is responsib

for coor
- ating
- daily administr
- ve duties of the
- sign and Tech
- pport teams. Alo

g with being assi
- d duti

s within
- pany used ap

ations, the
- chnical Support Specialist will res

nd to customers' que
- ons, resolve their complaints, and make sure that all depar

nts are responding accor

ngly. This position will be a first point of contact for multiple communications. This position will also train for future Tier 1 Technical Support. Responsibilities:

- Maintaining customer satisfaction with swift responses is the primary function.
- Consistent follow up with all end users and/or customers to ensure their questions and complaints were resolved in a timely manner. Document end results.
- Maintain and monitor departmental metrics, sales figures, and other key data to present on a monthly basis. Prepare written product support materials, presentations, reports, and project quotes.
- Interact with end users resolving inquiries and/or complaints resulting in prudent escalation of time-sensitive issues and ultimate resolution.
- Answering client questions regarding products.
- Handles day to day quotes for IntelliSee and Singlewire. Manage all quotes with Regional Sales Managers and Support Teams.
- Work with respective department heads to secure information to plan for advertising services, support materials, and data to support the Technical Support Team.
- Manage multiple design, compiling information, product selection, AutoCAD drafting, design layouts, creating bill of materials. Essential Task:

- Manage Technical Class Webinar scheduling.
- Assist Design Team with XTENAV proposals.
- Provide technical support to customers relatvie to the core product (non-IP based), when needed.
- Liason between Regional Sales Managers and Support Teams. Pay: $55,000.00 - $65,000.00 per year Benefits:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance Experience level:

- 1 year Schedule:

- 8 hour shift Experience:

- Customer service: 1 year (required) Ability to Relocate:

- Phoenix, AZ 85042: Relocate before starting work (required) Work Location: In person



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