Lead IT Service Management Product Owner

2 weeks ago

Lisle, United States Navistar, Inc. Full time

Position Overview:
Navistar is looking for a **Lead IT Service Management Product Owner** to support our Digital Transformation Journey.

In this role you will be responsible for IT Service Management (ITSM) and IT Operations Management (ITOM). You will be expected to play a lead role in the architecture and oversight of a technical team that provides day-to-day support and administration of these areas.

As the commercial vehicle industry undertakes its most significant transformation in a century, Navistar stands at the forefront, a vanguard of the movement. No longer content with merely supplying trucks, buses, and engines, Navistar is on a mission to redefine transportation. Embracing a bold digital transformation, Navistar is ushering in a new era of complete and sustainable transport solutions.

Navistar is not just building trucks - it's forging the future of mobility. As a global industry pioneer, Navistar is assembling a team of makers, problem solvers, and future world builders. Together, we are not just imagining a better world - We're shaping it, one innovative solution at a time.

Join Navistar now and be a part of the journey towards a brighter, more connected tomorrow.

**Responsibilities**:

- Support and assist with executing an IT strategy to drive adoption of ITSM and ITOM best practices.
- Foster continuous service delivery optimization and improvement.
- Build enduring relationships to foster collaboration and knowledge exchange.
- Promoting and championing the benefits of ITSM and ITOM processes including but not limited to: Incident, Problem, Change, Request, Enterprise Monitoring and CMDB.
- Building, publishing, and driving the utilization of the service catalog delivered from the IT Self-Service Portal.
- Developing and driving the implementation of business processes automation across the IT organization.
- Overseeing processes to ensure Service Level Agreements (SLAs) are published and met by IT teams.
- Developing performance measures and consistently reporting metrics to process stakeholders at all organizational levels.
- Providing both technical and thought leadership for integrations and development of ITSM tools while also promoting best practices.
- Mentoring service and process managers on ITSM concepts.

Minimum Requirements:
- Bachelor’s degree- At least 8 years of software engineer experience- At least 1 year of lead experience

OR- Master’s degree- At least 6 years of software engineer experience- At least 1 year of lead experience

OR- At least 10 years of software engineer experience- At least 1 year of lead experience

Additional Requirements:
Desired Skills:

- Demonstrated experience in ITSM.
- Extensive experience with ServiceNow and SolarWinds.- Experience with ServiceNow CMDB and the CSDM framework.- In-depth knowledge of IT Service Management (ITIL) frameworks.- Fundamental understanding of key technologies relevant to ServiceNow implementations, including SSO, SAML, Web Services, LDAP, REST, JavaScript.- Demonstrated ability to influence and consult (on pros, cons, and risks).- Provide thought leadership in solving business processes and technical problems.- Ability to analyze data findings to draw conclusions and develop actionable recommendations.- Excellent communication skills.- Ability to explain complex practices, processes, or procedures in clear and simple terms.- Demonstrated experience in leading process improvement and organization change initiatives.- Proven expertise and overall responsibility in customer service and contact center services, performance, and new generation capabilities.- Excellent presentation, time management, and collaborating skills.- Plans and carries out responsibilities with mínimal direction.- Ability to collaborate effectively with individuals from diverse cultural backgrounds.

Company Overview:
Navistar, Inc. (“Navistar”) is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don’t.

Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, and Fleetrite®, ReNEWeD® and Diamond Advantage® brand aftermarket parts.

Accelerating the Impact of Sustainable Mobility:
Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

**_
ridewithnavistar_**

Job Posting: #LI-POST

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