Access Navigator Supervisor Ii

3 weeks ago

Springfield, United States BEHAVIORAL HEALTH NETWORK, INC. Full time

**Join our team of competent and compassionate professionals as a shift Access Navigator Supervisor in the CBHC at Behavioral Health Network**

Your experience, knowledge and great skills will support the **Access Navigation** program with the following:

- Providing supervision, training, guidance, support, and encouragement to ensure that Access Navigators and Access Navigator Supervisor I’s are maximizing enrollments into care management programs.
- Assisting Access Navigators in implementing effective strategies for increasing both engagement and enrollment in care management programs. Represents and serves as a liaison between all BHN levels of care.
- Collaborating with Program Director, Navigation Supervisors, and Access Center clinical staff to ensure high quality, efficient, effective, and timely delivery of all BHN services.
- Monitoring Access Navigators’ caseload size to ensure efficiency in engagement and enrollment.
- Monitoring Access Navigators’ completion of timely documentation in appropriate Electronic Health Records (EHR’s).
- Monitoring Access Navigators’ collaboration and referrals with internal and external service providers to meet individuals served needs in a timely and efficient manner.
- Providing supervisory support as well as a consultation for Access Navigators and Access Navigator Supervisor I.

**What are we looking for in an Access Navigator Supervisor?**
- High School Diploma plus 3-5 years of work experience in related health care field (**required)**.
- Associate’s Degree plus 3-5 years of work experience in related behavioral health field (**preferred**).
- Minimum of three years’ experience working with the above populations.
- Previous supervisory experience (**required**)
- Knowledge of mental illness, the interface between mental health and medical conditions and systems, substance abuse, and care management.
- Professional demeanor and phone skills in communicating with members and care team members.
- Excellent verbal and written communication skills.
- Demonstrates willingness and ability to treat challenging and diverse populations, while providing high-quality customer service and connection of care to all individuals.
- Demonstrates cultural competence in dealing with people served with a variety of different cultural backgrounds.

**How do I apply?

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