Dog Bather
1 month ago
This position will be on Sundays ONLY from 9am to 5pm.
**A Day In The Life**:
The role of the bather is a little bit wrangler, a little bit lifeguard and a little bit sloppy kiss getter. You’ll help our canine guests feel their best and go home smelling like a new dog. You help our friends smile when their pet parents come to pick them up because they feel like a million bucks. You’ll get wet. You’ll have some fur on you. You’ll probably be exhausted, but you also enjoy the joy of seeing our furry friends be a whole new dog And let’s not forget - you’re probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses
**Responsibilities**:
- Ensure that each guest is treated with respect and dignity
- Ensure that all guests are bathed and that client’s requests are met (within our limitations as a bather)
- Bath services include: Bathing pet per pet parents request, brush out, drying, Nail trims, and ear cleaning.
- Communicate with pet parents to alert them about their services, pick-ups, and any needed info regarding the service.
- Bathers should be computer literate as notes need to be made for any important information that would be useful to the other employees, including the pet stylist or management team.
- Bathers are not to give haircuts of any kind. Those are the sole responsibility of the Groomer. This includes but isn’t limited to sanitary trims, and feet/feathers.
- Baths must be completed in a timely manner. Time management is key to be a successful bather.
- Properly maintain all bathing supplies.
- Promptly notify the manager if supplies are needed (bandana, shampoos, etc). Take inventory of items weekly to ensure we do not run out of products.
- Ensure all products are up to date and not expired.
- Maintain a sanitary and healthy environment by following standards of cleaning and disinfecting bathing areas. See below for details.
- Cleaning is essential: All hair must be swept off floor in a timely manner. Bathing and drying rooms must be cleaned before going home. Bathing/Grooming area must be tidy (windows cleaned, floor mopped, computer station cleaned.)
- Disinfecting of drying rooms is crucial. Use disinfectant daily on all drying rooms.
- All bathing products are to be measured and diluted to standards
- All diluted bottles with product need to be dumped, rinsed and thoroughly cleaned out daily
- Monitor guest’s health while bathing. Report any unusual concerns to a lead, manager on duty, or General Manager
- Ensure the guest has water and a chance to “go potty” if he or she is in the bathing area for over 2 hours.
- Follow all standards of safety with regards to handling guests, particularly aggressive guests and escape artists
- Pay specific attention to room tags, (Meds Person to Feed, Aggressive, Separate for Feeding, etc.)
- Adhere to resort pricing guidelines.
- Bathers need to review all prior notes and past pricing before completing the service.
- Effectively communicate to pet care staff that guests are in the grooming area.
- Adhere to procedures in identifying pets while they are in the Spa (groom cards, name bands, etc.)
- Promptly give any laundry to pet care so that it can be cleaned.
- Consult with other departments
**Work with a team who all exemplify these qualities**:
- A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
- Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
- Customer Service Oriented - Ability to take care of the customers’ needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
- Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
- Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
- Conflict Resolution - Ability to handle conflict with tact and diplomacy
- Good team work and willingness to assist other departments as necessary
- Cheerful, friendly, positive team-oriented attitude
- Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
- Reliable, punctual, and dependable
- Ability to work a flexible schedule, including holidays and weekends
- Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound.
- Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently.
- Physically able to handle dogs of all sizes and to lift up to 60 lbs.
- Other duties as assigned.
**Equal Employment Opportunity**:
NVA Pet Resorts is an Equal Opportunity / Affirmativ
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