Family Support Navigator

4 weeks ago

Edison, United States Hackensack Meridian Health Full time

Overview:
Our team members are the heart of what makes us better.

At **Hackensack Meridian **_Health_** we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The **Family Support Navigator** facilitates the development and coordination of an Autism friendly, family centered, culturally competent and medically appropriate navigation program for families with children 0-21 years old with Autism Spectrum Disorder. This position will support ASD friendly navigational efforts at 3 hospitals (HUMC, JFK, JSUMC). Expectation is for 3 days of support at HUMC, 1 day at JFK and 1 day at JSUMC.

**Responsibilities**:
A day in the life of a **Family Support Navigator** at Hackensack Meridian Health includes:

- Provide specific information, advocacy and navigational support to families of newly diagnosed ASD children to assist them with next steps after diagnosis.
- Assist families with the coordination and scheduling of multiple medical appointments, both within the HMH network and with community providers.
- Provide updated contact information to families for available social support services, such as ASD friendly social skills groups, play groups and family activities.
- Assist families bedside for ASD friendly support and guidance, as they navigate the intricacies of the medical setting.
- Assist in the coordination and documentation of resources needed for the continuum of care, including vocational opportunities and independent living options.
- Develop a library of resources for parents, leveraging partnership with Autism NJ, Autism Speaks and Family Resource Network for easy access and distribution.
- Consult with the project manager of the Empower U / Go Mo messaging app for any new informational content or new ASD specific resources.
- Develop and conduct ASD specific training, workshops and support groups for families, as needed. Maintain a synergistic, collaborative relationship with the SPAN representative.
- Keep Hackensack Meridian Children¿s Health team members informed of developments in areas of interest and concern to ASD families served by the 3 hospitals.
- Assist hospital departments and team members in establishing and implementing procedures that are autism and family-friendly and conducive to shared leadership.
- Ensure that the identified FSN satisfactorily fulfills the identified roles and responsibilities and work with HMH to resolve any disagreements or conflicts that may arise.
- The FSN will work closely with the Manager of the Network Autism Program to provide a comprehensive navigational program.
- Other duties and/or projects as assigned.

Qualifications:
**Education, Knowledge, Skills and Abilities Required**:

- Bachelor's Degree in Psychology, Social Work, Counseling, Applied Behavior Analysis or related field.
- A minimum of five years of experience, with at least three years of work experience in a related field or experience as an ASD parent.
- Demonstrated experience navigating healthcare, government, education and community-based systems that directly impact the ASD community.
- Strong program development and volunteer management experience.
- Basic knowledge of the emotional and medical issues inherent to ASD.
- Strong written, verbal and interpersonal communication skills.
- Dynamic, energetic, compassionate individual who is capable of managing multiple tasks and collaborating with many different types of individuals, families, disciplines, medical personnel and organizations in a healthcare setting.
- Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.

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