Hotel Front Office Manager

4 weeks ago

Portland, United States Hampton Inn Portland Downtown Full time

**Front Office Manager - Hampton Inn Portland Downtown**

As our **Front Office Manager**, you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded.
- **This position may require flexible scheduling availability.**_

**Job Requirements**:

- Ensure that departments achieve or exceed guest's service expectations
- Prepare team member schedules in accordance with budgets and business forecasts
- Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
- Recommend local attractions and restaurants for guests to visit
- Inform guests of all hotel services and amenities
- Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
- Work with other departments to ensure maintenance requests are being communicated and completed and only clean and functional rooms are being assigned upon check-in
- Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types

**Job Qualifications**:

- Ability to operate hotel PMS Systems
- Ability to multitask, prioritize and manage time
- Highly motivated team player with strong initiative and desire for achievement
- Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
- Ability to work well in stressful situations
- Readily available and approachable for all guests while providing excellent guest service

**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.**

**Training**:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

**Team Member Wellness Program**: _How We Thank You For All You Bring To The Team_

**Rewarding Benefits Package**:

- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

**Rewarding Hard Work**:

- Incentive based bonus program
- Free room nights at our hotels and employee discounts within your hotel brand
- Discounts for friends and family within your hotel brand
- Team Member of the Month, Quarter, and Year recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Career Growth through our in-house training program with a path personalized to your desired goals
- Referral bonus program to ANY of our locations

**Equal Opportunity Employer**

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Pay: $24.00 - $26.50 per hour

Expected hours: No less than 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel: 1 year (required)

Ability to Commute:

- Portland, ME 04101 (required)

Work Location: In person

  • Front Office Manager

    2 weeks ago

    Portland, Oregon, United States Dossier Hotel Full time

    About Us:At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Office Manager

    2 weeks ago

    Portland, United States Residence Inn Portland Downtown Full time

    The Front Office Manager is responsible for the successful operation and administration of all front office departments. The Front Office Manager must ensure that the department is continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time. The Front Office Manager is...

  • Front Office Manager OEM/HM

    2 weeks ago

    Portland, United States Aloft Portland Full time

    Overview: The Front Office Manager is responsible for the successful operation and administration of all front office departments to include: front desk, bell/door, concierge (if applicable). The Front Office Manager must ensure that the department is continually balanced while focusing on providing an exceptional experience to every guest and maximizing...

  • Complex Front Office Manager

    1 month ago

    Portland, Oregon, United States Hilton Portland Downtown Full time

    A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to...

  • Complex Front Office Manager

    4 weeks ago

    Portland, Oregon, United States Hilton Portland Downtown Full time

    A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to...

  • Front Desk Manager

    4 weeks ago

    Portland, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Hotel Security Officer Overnight

    2 weeks ago

    Portland, Maine, United States Hotel Resource Full time

    **Customer Service, Other** **Hotel Security Officer Overnight** Hotel Security Officer Overnight Securitas USA Portland ME **Hotel Security Officer Overnight** **Company:** Securitas USA **Location:** US **Category:** Customer Service, Other **Degrees Required:** High School **Employment Type:** Full-Time **Manages Others:** No **Requirements:**...

  • Front Desk Supervisor

    1 month ago

    Portland, Maine, United States Sea Crest Beach Hotel Full time

    OverviewOpportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Your Growth PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour FocusInterview, select, train, schedule, coach, and support associates, ensuring they perform in...

  • Front Desk Supervisor

    4 weeks ago

    Portland, Maine, United States Sea Crest Beach Hotel Full time

    OverviewOpportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Your Growth PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour FocusInterview, select, train, schedule, coach, and support associates, ensuring they perform in...

  • Complex Front Office Manager

    1 month ago

    Portland, United States Hilton Worldwide Full time

    A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to...

  • Complex Front Office Manager

    4 weeks ago

    Portland, United States Hilton Worldwide Full time

    A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to...

  • General Manager | Hotel Grand Stark

    3 weeks ago

    Portland, United States Hotel Grand Stark Full time

    MORE ABOUT US: Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind...

  • General Manager | Hotel Grand Stark

    1 month ago

    Portland, United States Hotel Grand Stark Full time

    Description GENERAL MANAGER | HOTEL GRAND STARKPOSITION PROFILE We're looking for a friendly, fastidious, and dedicated General Manager at Hotel Grand Stark. The ideal candidate will expertly oversee the front desk, housekeeping, property maintenance, and overnight teams ensuring a delightful guest experience and our signature trusty service. This dynamic...

  • General Manager | Hotel Grand Stark

    2 weeks ago

    Portland, United States Hotel Grand Stark Full time

    Description GENERAL MANAGER | HOTEL GRAND STARKPOSITION PROFILE We're looking for a friendly, fastidious, and dedicated General Manager at Hotel Grand Stark. The ideal candidate will expertly oversee the front desk, housekeeping, property maintenance, and overnight teams ensuring a delightful guest experience and our signature trusty service. This dynamic...

  • Guest Service Agent at Longfellow Hotel

    2 weeks ago

    Portland, United States Longfellow Hotel Full time

    **Job Overview**: The Longfellow Hotel, a 48-room luxury boutique hotel, café, and spa, is seeking a team of driven and empathetic Guest Service Agents. Opening May 17, 2024, The Longfellow Hotel is already gaining recognition as one of the most highly anticipated openings in the US. Our Guest Service Agents will be the face and voice of our full service...

  • Guest Service Agent at Longfellow Hotel

    4 weeks ago

    Portland, United States Longfellow Hotel Full time

    Job Overview:The Longfellow Hotel, a 48-room luxury boutique hotel, café, and spa, is seeking a team of driven and empathetic Guest Service Agents.  Opening May 17, 2024, The Longfellow Hotel is already gaining recognition as one of the most highly anticipated openings in the US.Our Guest Service Agents will be the face and voice of our full service...

  • Guest Service Agent at Longfellow Hotel

    1 month ago

    Portland, United States Longfellow Hotel Full time

    Job DescriptionJob DescriptionJob Overview:The Longfellow Hotel, a 48-room luxury boutique hotel, café, and spa, is seeking a team of driven and empathetic Guest Service Agents.  Opening May 17, 2024, The Longfellow Hotel is already gaining recognition as one of the most highly anticipated openings in the US.Our Guest Service Agents will be the face and...

  • Guest Service Agent at Longfellow Hotel

    3 weeks ago

    Portland, United States Longfellow Hotel Full time

    Job Overview:The Longfellow Hotel, a 48-room luxury boutique hotel, café, and spa, is seeking a team of driven and empathetic Guest Service Agents.  Opening May 17, 2024, The Longfellow Hotel is already gaining recognition as one of the most highly anticipated openings in the US.Our Guest Service Agents will be the face and voice of our full service...

  • Guest Service Agent at Longfellow Hotel

    4 weeks ago

    Portland, United States Longfellow Hotel Full time

    Job DescriptionJob DescriptionJob Overview:The Longfellow Hotel, a 48-room luxury boutique hotel, café, and spa, is seeking a team of driven and empathetic Guest Service Agents.  Opening May 17, 2024, The Longfellow Hotel is already gaining recognition as one of the most highly anticipated openings in the US.Our Guest Service Agents will be the face and...

  • Guest Service Agent at Longfellow Hotel

    2 weeks ago

    Portland, United States Longfellow Hotel Full time

    Job Overview: The Longfellow Hotel, a 48-room luxury boutique hotel, caf, and spa, is seeking a team of driven and empathetic Guest Service Agents. Opening May 17, 2024, The Longfellow Hotel is already gaining recognition as one of the most highly anticipated openings in the US. Our Guest Service Agents will be the face and voice of our full service hotel....