Call Center Supervisor

4 weeks ago

Rochester, United States Service Credit Union Full time

Service Credit Union is seeking a **Contact Center Supervisor** (CCS) where you will assist in ensuring a high-quality responsiveness of services to members located throughout the world. The CCS supervises Contact Center Representatives in a fast-paced call center environment.

**Pay**:$22.33 per hour, flexible based on experience.

**Hours**: Monday-Friday 11:30am-8:00pm with rotating Saturdays

**Benefits Include**:

- Great health and dental benefits starting day one
- PTO, long-term disability, and paid holidays.
- 401k with 8% company contribution after one year of employment.
- Paid leave policy after 12 consecutive months of employment.
- Free confidential mental health support program with Talkspace
- Free identify theft protection through IdentityForce
- Tuition reimbursement.
- Training and career growth opportunities.

**The Day to Day**:

- Work with the management team to execute clearly defined goals for the Contact Center Representatives to achieve on a regular basis.
- Initiate proper escalations of member service concerns.
- Consistently develop contact center employees to enhance performance in areas defined by the Credit Union.
- Display understanding of all Service CU products and services.
- Perform other job-related duties as assigned.

**Experience and Qualifications**:

- Aptitude for mathematics is preferred.
- Excellent interpersonal, presentation and organizational skills.
- Ability to communicate clearly and effectively verbally and in writing.
- Ability to work independently and in a team environment.
- Prior contact center, loan, banking, or financial services experience preferred.
- Excellent verbal and written communication skills.
- Outstanding customer service skills.
- Ability to recognize and resolve member issues promptly, using courtesy and tact.
- High school diploma or equivalent required.
- **At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.**_
- **Equal Opportunity Employer**_

Pay: $23.22 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance

Schedule:

- Day shift

Supplemental pay types:

- Signing bonus

Work Location: In person

  • Call Center Associate

    1 month ago

    Rochester, United States NBT Bank, N.A Full time

    Pay Range: $16.00 - $21.43 Responsible for the delivery of exemplary service to our clients, plan sponsors, and their retirement plan participants within the call center. This includes but is not limited to; explanation of retirement plan provisions, Call Center, Associate, Retail, Banking

  • Call Center Associate

    6 days ago

    Rochester, United States NBT Bank, N.A Full time

    Pay Range: $16.00 - $21.43 Responsible for the delivery of exemplary service to our clients, plan sponsors, and their retirement plan participants within the call center. This includes but is not limited to; explanation of retirement plan provisions, Call Center, Associate, Retail, Banking

  • Call Center Associate

    1 month ago

    Rochester, United States NBT Bank Full time

    Pay Range: $16.00 - $21.43 Responsible for the delivery of exemplary service to our clients, plan sponsors, and their retirement plan participants within the call center. This includes but is not limited to; explanation of retirement plan provisions, our technology offering, and interacting with the Service team to ensure resolution of any received...

  • Call Center Associate

    2 weeks ago

    Rochester, United States NBT Bank Full time

    Pay Range: $16.00 - $21.43 Responsible for the delivery of exemplary service to our clients, plan sponsors, and their retirement plan participants within the call center. This includes but is not limited to; explanation of retirement plan provisions, our technology offering, and interacting with the Service team to ensure resolution of any received...

  • Call Center Representative II

    1 week ago

    Rochester, United States University of Rochester Full time

    GENERAL PURPOSE: Provides communication support services including: general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated...

  • Call Center Representative

    3 weeks ago

    Rochester, United States Luxury Bath Technologies Full time

    Got2BeBaths is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath remodeling fixtures. Thereby, we enrich the lives of those we...

  • Call Center Representative

    2 weeks ago

    Rochester, United States Luxury Bath Technologies Full time

    Got2BeBaths is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath remodeling fixtures. Thereby, we enrich the lives of those we...

  • Call Center Representative

    3 weeks ago

    Rochester, United States Inclusively Full time

    Inclusively is partnering with a leading broadband connectivity company and cable operator to hire a Call Center Representative. **Please note: this role is NOT an internal position with Inclusively but with the partner company.** ABOUT INCLUSIVELY: Inclus...

  • Call Center Associate

    7 days ago

    Rochester, United States NBT Bancorp Inc. Full time

    Pay Range: $16.00 - $21.43Responsible for the delivery of exemplary service to our clients, plan sponsors, and their retirement plan participants within the call center. This includes but is not limited to; explanation of retirement plan provisions, our technology offering, and interacting with the Service team to ensure resolution of any received complaints...

  • Call Center Representative

    1 month ago

    Rochester, United States Cellular Sales, Inc. Full time

    Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and Call Center, Representative, High School, Customer Service, Technology

  • Call Center Associate

    3 weeks ago

    Rochester, United States NBT Bank Full time

    Pay Range: $16.00 - $21.43 Responsible for the delivery of exemplary service to our clients, plan sponsors, and their retirement plan participants within the call center. This includes but is not limited to; explanation of retirement plan provisions, our technology offering, and interacting with the Service team to ensure resolution of any received...

  • Call Center Representative

    3 weeks ago

    Rochester, United States Luxury Bath Technologies Full time

    Job DescriptionJob DescriptionGot2BeBaths is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath remodeling fixtures. Thereby, we enrich...

  • Call Center Representative

    3 weeks ago

    Rochester, United States Luxury Bath Technologies Full time

    Got2BeBaths is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath remodeling fixtures. Thereby, we enrich the lives of those we...

  • Call Center Representative

    2 weeks ago

    Rochester, United States Luxury Bath Technologies Full time

    Job DescriptionJob DescriptionGot2BeBaths is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath remodeling fixtures. Thereby, we enrich...

  • Call Center Representative

    2 weeks ago

    Rochester, United States Luxury Bath Technologies Full time

    Got2BeBaths is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath remodeling fixtures. Thereby, we enrich the lives of those we...

  • Call Center Representative

    3 weeks ago

    Rochester, United States HRCU Full time

    HRCU is a community credit union providing top notch service to our members and making a difference to our communities. We are Better, Not Bigger Banking. We believe in empowering our associates, providing an opportunity to thrive and make a career here at HRCU.This is a full time hybrid position with a Saturday rotation (out at 1pm). The Member Support...

  • Call Center Representative

    2 weeks ago

    Rochester, United States HRCU Full time

    HRCU is a community credit union providing top notch service to our members and making a difference to our communities. We are Better, Not Bigger Banking. We believe in empowering our associates, providing an opportunity to thrive and make a career here at HRCU.This is a full time hybrid position with a Saturday rotation (out at 1pm). The Member Support...

  • Call Center Representative

    3 weeks ago

    Rochester, United States Cellular Sales Full time

    Cellular Sales Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Our more than 7000 team members operate over 770 retail locations in 32...

  • Call Center Representative

    2 weeks ago

    Rochester, United States Cellular Sales Full time

    Cellular Sales Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Our more than 7000 team members operate over 770 retail locations in 32...

  • IT Technical Support/Call Center

    3 weeks ago

    Rochester, United States Akkodis Full time

    Job Title: IT Technical Support/Call CenterLocation: Rochester NY 14620 (Onsite)Duration: 6+ months Contract to HireSalary/Pay rate: $18/HR on W2 (All inclusive)Benefits:Equal Opportunity Employer/Veterans/DisabledBenefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter...