Bindery Lead

4 weeks ago

Phoenix, United States U-Haul Full time

**Bindery Lead**:
Under the direction of the Manager, Fulfillment Center, oversee all aspects of the Bindery operations including workflow and source coordination, providing prompt and courteous customer service, quality control and ensuring that all Bindery team members are fully trained and perform their jobs in a safe manner. Recommend new and modified procedures to increase departmental effectiveness.

**Essential Duties**:

- Reasonable and predictable attendance is essential.
- Coordinate the workflow of the Bindery department to ensure that all deadlines are met.
- Create, implement, and monitor new work processes and procedures.
- Provide customer service to all internal and external customers including vendors.
- Review timecards for Bindery personnel and submit them to the Manager for approval.
- Ensure adequate postage amounts are on hand as needed for the Bindery department's daily operations.
- Prepare monthly departmental postage/processing fees and envelope usage for chargeback's as well as monthly activity reports.
- Maintain inventory and order when necessary.

**Education/Training Requirements**:
Associate degree in business administration or the equivalent of experience.

**Experience**:
3-4 years of customer service with 1-2 years of supervisory management experience.

**Skills/Knowledge**:

- Must have excellent communication skills (verbal and written), inter-personal astuteness and be detail oriented.
- Must be able to shift workload as necessary due to changing priorities, relish leading and have excellent judgment skill.
- Must have excellent time management skills and be able to multi-task.
- Must have prior management experience, strong collaborative skills to achieve consensus and be able to establish high quality work standards in a fast-paced environment.
- Must be able to operate standard office equipment and have a working knowledge of Bindery Equipment.

**U-Haul Offers**:

- Full Medical coverage
- Prescription plans
- Dental & Vision Plans
- New indoor fitness gym
- Gym Reimbursement Program
- Registered Dietitian Program
- Weight Watchers
- Onsite medical clinic for you and your family
- Career stability
- Opportunities for advancement
- Valuable on-the-job training
- Tuition reimbursement program
- Free online courses for personal and professional development at U-Haul University®
- Business and travel insurance
- You Matter Employee Assistance Program
- Paid holidays, vacation, and sick days
- Employee Stock Ownership Plan (ESOP)
- 401(k) Savings Plan
- Life insurance
- Critical Illness/Group Accident
- 24-hour physician available for kids
- MetLaw Legal program
- MetLife auto and home insurance
- Mindset App Program
- Discounts on cell phone plans, hotels, and more
- LifeLock Identity Theft
- Savvy consumer wellness programs - from health care tips to financial wellness
- Dave Ramsey’s SmartDollar Program
- U-Haul Federal Credit Union
- Wellness Program

**About Us**:
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

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