Permanent Supportive Housing Case Manager

4 weeks ago

Chicago, United States Breakthrough Full time

**Job Title**: Permanent Supportive Housing Case Manager

**FLSA Code**: Exempt, Full time

**Reports to**: Case Manager Supervisor

**MISSION STATEMENT**:
Breakthrough Urban Ministries demonstrates the compassion of Christ by partnering with those affected by poverty to build connections, develop skills and open doors of opportunity.

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Demonstrate the mission and vision of Breakthrough Urban Ministries, the Permanent Supportive Housing Case Manager is responsible for ongoing needs assessment, individual service plans, implementation, support, information, referral and advocacy for individuals who are in the Breakthrough Permanent Supportive Housing Program. The incumbent accepts the responsibilities and fulfill the obligations as outlined in the position description.

**KEY RESPONSIBILITES**:

- Workplace attendance and participation
- Maintain a minimum caseload of 22 individuals.
- Meet bi weekly with participants to develop and monitor each individual’s service plan utilizing trauma informed methodologies to assist tenants in remaining housed.
- Maintain participant files which include thorough and complete records of participant’s activity/progress with appropriate supporting documentation.
- Visit and inspect participant apartments to ensure they are properly maintained on a bi-monthly basis.
- Distribute bus cards to participants to obtain necessary document for housing placements, and maintain a log of transportation assistance given.
- Work with the Employment Coordinator and Volunteers to assure that residents are linked with services such as employment, education, tutoring and/or mentoring.
- Attend trainings that increase knowledge of effectively meeting participants’ needs (including co-occurring disorders, harm reduction, and cultural competence). Attend all mandatory internal/external meetings
- Facilitate relationship building between landlords/community partners and guests.
- Enter participant information into the database in a timely matter and update as needed in accordance with HMIS and Breakthrough Urban Ministries established guidelines.
- Prepare and submit reports to supervisor as required
- Facilitate and coordinate supportive activities with other program staff to encourage spiritual, professional and emotional growth.

**Demonstrated Values**:

- Independently follows agency policy and procedures
- Complete any other related tasks and responsibilities as assigned and required
- Follows through with commitments including meeting established timelines
- Identifies and resolves difficult issues

**Required Knowledge, Skills, and Abilities**:

- Knowledge of community resources and refer clients as needed.
- Must have the ability to use initiative, discretion and independent judgment in making decisions.
- Ability to demonstrate strong interpersonal skills, professionalism, and problem solving ability.
- Promote customer care through all actions and behaviors
- Project a professional image to all internal and external customers ensuring correct grooming
- Ability to demonstrate initiative and follow through, and be comfortable working in a changing environment.
- Demonstrates willingness to consistently improve work performance through their relationship and guidance.
- Sound administrative skills including, including strong computer skills and a working knowledge of Microsoft Office
- Must possess an accurate and informed understanding of cultural and urban realities, especially as related to youth, families, poverty, and community development.

**QUALIFICATIONS**:

- Required Education: Bachelor’s degree in Social Work, Sociology, Human Service Administration, Psychology, Counseling, Education or Criminal Justice from an accredited college preferred.
- Required Experience Level: Minimum of 1 related experience.

**PHYSICAL REQUIREMENTS AND WORKING CONDITIONS**

**Work Environment**
The typical work environment is in an office in a multi-purpose facility. Noise will be moderate to high depending on activities within the multi-purpose facility.

**Physical Demands**
While performing the duties of this job, the employee is frequently required to walk and/or sit; use hands and fingers to feel objects, tools or controls, reach with hands and arms; balance; stoop; regularly talk or hear. The employee must be able to bend, stoop, pull, lift as well as have overhead extension of arms. Must be able to stand for long periods of time; be able to lift, carry or move at least 50 pounds. Must adhere to proper handling and lifting techniques. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions.

**Safety Requiremen

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