Helpdesk Test

2 weeks ago

Phoenix, United States Greenberg Traurig Full time

Greenberg Traurig, a global law firm, currently has excellent full-time employment opportunities for Helpdesk Support Specialists in our Doral or Phoenix offices. We offer competitive compensation and an excellent benefits package.

Position Summary

The Technical Support Specialist provides support for attorneys and business staff in a 24x7 call center environment.

The available shift for this position is:

- Shift: Tuesday, Wednesday, Friday, Saturday 12:00pm - 10:30pm MST / 3:00pm - 1:30am EDT_

Duties & Responsibilities
- Resolves complex technical issues at point of contact
- Utilizes customer service skills to effectively support a demanding client base
- Assists with other department activities as needed, and performs additional duties and responsibilities as assigned

Skills & Competencies
- Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical terms
- Must be highly productive, able to balance competing priorities and meet all established productivity measures
- Ability to adapt to a fast-changing environment
- Excellent analytical and problem solving skills
- While performing the duties of this job, the employee is occasionally required to walk from work station, to desk or to go to various offices to retrieve assignments. This position may also be sedentary and require the employee to sit for extended periods of time
- Requires manual dexterity to dial a telephone, enter data into a computer, handle objects and operate tools
- Some filing is required and this would entail the ability to lift files, open filing cabinets and bend or stand as necessary
- Position also requires the ability to work under pressure to meet strict deadlines

Qualifications & Prior Experience
- Microsoft Office Specialist certification in MS Word is required, other Office certifications are highly desirable
- A+ and Network+ certifications are highly desirable
- Prior experience documenting interactions and using an IT ticketing system

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