Team Members

4 weeks ago

College Station, United States 1081 - Dave's Hot Chicken Full time

The Team Member is responsible and accountable for performing specific tasks and duties assigned within the restaurant including guest service, food prep, restaurant cleanliness and teamwork.
- Duties
- The Team Member will maintain a fast speed of service, resolve questions and concerns of guests, and follow all safety and security procedures.
- In addition, they:
- Follow the steps outlined in the DHC Training Program to learn new skills, duties, and responsibilities
- Communicate to their immediate supervisor when additional training guidance and practice is needed
- Understand how each job responsibility impacts guests, employees, and overall restaurant operations
- Greet guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
- Work together with their co-workers to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
- Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
- Ensure restaurant cleanliness daily by clearing tables, sweeping and mopping floors, washing/sanitizing/disinfecting kitchen

utensils and high touch-point areas, and servicing restrooms- Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy
- Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy
- Are performance-oriented and performance driven; understand performance expectations and are aware of performance

results- Abide to the rules and direction given by the restaurant management team

Job expectations
- The Team Member will work productively in a fast-paced environment in which they will be interacting with guests, work closely with other Team Members to complete tasks, and conduct other duties assigned by the restaurant management team.
- In addition, they:
- Ensure that they abide by company policies and directives
- Support the goals, decisions, and directives of the restaurant management team and is not insubordinate
- Contributes to the restaurant’s success by accomplishing the expected work during each shift consistently
- Communicate effectively with team members and management to resolve any interpersonal issues as needed
- Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize

restaurant costs; properly uses all products, supplies, and equipment facilities
- **Requirements**:
- Current student or high school diploma/GED preferred
- Must be at least 16 years old
- Flexibility to work nights, weekends, and holidays
- Ability to stand for long periods of time and work in a fast-paced environment
- Positive attitude while conducting any and all duties
- Commitment to guest satisfaction
- Effective communicator with co-workers and the restaurant management team

Transportation & accessibility- Must have reliable transportation to work
- Must have telephone or other reliable method of communicating with supervisor and co-workers

Hours- Must be able and willing to work flexible hours including opening and closing shifts
- This includes working weekends/nights & holidays whenever necessary

Skills & Abilities- Excellent time management skills
- Strong people/guest service skills
- Ability to look at the restaurant operations from a guest’s point of view
- Ability to take initiative and solve problems
- Able to stand for long periods of time
- Able to bend and stoop
- Able to work around heat
- Able to work around others in close quarters
- Able to lift 50-75 lbs. comfortably

INDQS

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