Maintenance Technician

3 weeks ago

Los Angeles, United States Step Up Full time

**Maintenance Technician**

**REPORTS TO**: Maintenance Supervisor

**HOURS**: Full Time

**CLASSIFICATION**: Exempt

**SUMMARY**:Under the Supervision of the Maintenance Supervisor, the Maintenance Technician is responsible for performing general maintenance tasks. Responsibilities include routine maintenance, plumbing, carpentry and building maintenance. Additional responsibilities include work orders, quality unit turns, maintaining the grounds, conducting preventative maintenance, and assisting with the construction/rehabilitation needs of the apartment community. This position will collaborate with the Regional Manager and Property Manager for the overall property to assist the leasing staff in achieving operational goals, and for assisting in resident retention by providing a quality living experience for the residents.

**Duties**: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
- Perform maintenance repairs throughout the property including the common area amenities, resident occupied units, and vacant units in preparation for new resident move-ins.
- Communicate with Property Manager on progress of work daily.
- Maintain organized schedule and complete daily tasks on time.
- Ensure all work is completed according to Step Up’s Property Management company standards.
- Manage all aspects of the work order process, included but not limited to timely completion of **work orders within 24-48 hours**, accuracy of work, resident satisfaction, and close out of work orders in Yardi.
- Work with Regional Manager and Property Manager to improve maintenance metrics to include completion of work order and unit turn overs.
- ** Maintain** **a high standard of customer service through timely response. **Follow up with residents and office staff as needed on status of work and report any potential issues/liabilities.
- Ensure resident satisfaction and complete work orders by performing quality work, using effective time management, and cleaning work area after completed.
- Vacant units are to be completed in 5 days.
- Work with Regional Manager and Property Manage4r to adhere to the property’s maintenance budgets.
- Routinely performs duties in order to restore apartment to “rent ready” status including but not limited to: check all lights and replace or repair as necessary; replace or repair window latches, screens, hinges, sliding glass doors, shelves, baseboards, mirrors, and closets; checks appliances and inform Property Manager if replacement is needed; change locks and provides new keys; checks faucets, sinks, bathtubs, plugs and repair or replace as necessary; repair or replace blinds, ceiling fans and change A/C filter. Complete make ready checklist and submit to Property Manager for each unit turn.
- Unit must be 100% ready and meet unit turn schedule.
- Work closely with Property Manager discussing maintenance issues, problems, and solutions concerning their properties.
- Ensure all work is completed according to Step Up’s Property Management company standards.
- Participate in safety meetings and perform all work duties in a safe and efficient manner, in accordance with company safety policies.
- Clean
- and pick-up trash in common area, which includes but is not limited to, amenities, driveways, parking lots, curbs, trash receptacle areas, exterior hallways, breezeways, laundry rooms, mailrooms, and any other public areas.
- Assist with preventive maintenance on equipment, electrical and plumbing systems, general maintenance, swimming pool(s), carpentry, dry wall, exterior structural and appliances.
- Help conduct monthly lighting inspections and replacement of lights where/as needed.
- Keep work areas, maintenance supplies, storage areas, equipment clean, and well organized.
- Report any inoperable vehicles on property, leaks, mold, injury, and criminal activity to Community Manager and ensure incident reports are submitted immediately.
- All keys must be secured, and no keys can be taken home without authorization from Step Up’s Property Management.

**Supervisory Responsibilities**:

- None.

**Other Responsibilities**:

- Present a professional, efficient attitude to ensure resident satisfaction while working within company guidelines.
- Perform interior and common area painting as needed.
- Assist office staff, as needed with posting notices on resident’s door.
- ** Available for afterhours emergency calls and/or on call scheduled work rotations. Respond quickly in the event of an emergency, notify appropriate personnel, and follow safety protocol.**:

- Comply with Step Up’s Property Management uniform requirements.
- Attend and participate

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